About the role:

We are looking for an experienced administrator to join our Contracts team on a part-time basis to provide administrative and technical support to the Council contracts.

As a Contracts and Resources Admin Officer, you will be providing technical advice in relation to the waste and recycling, street cleansing and public convenience contracts. You will support the contract management process by providing high-quality administrative support, help manage contract-related information and data, and assist with initiatives that contribute to improving local environmental services.

Responsibilities will include:

Responding to customer enquiries and correspondence by phone, email and letter.
Updating and maintaining cases on the Uniform case management system.
Creating, updating and maintaining a range of databases and records.
Retrieving, compiling and analysing data, identifying trends and highlighting potential issues for further investigation.
Assisting with the organisation of deep cleans, community litter picks, and waste and recycling promotions.
Taking minutes, and providing administrative support for contract and other service meetings.
Populating Geographic Information Systems (GIS) and printing maps and related information for the team.

This is a great opportunity for an organised and proactive administrator who enjoys working with data, communicating with customers, and supporting projects that make a positive impact on the local community.

This is a full-time position working 34 hours per week on a permanent basis. This role offers the benefit of hybrid working, combining office-based working with home working, according to business needs.

About You:

You will be an organised and proactive administrator with good attention to detail and the ability to effectively manage a busy workload.

You will have good working knowledge of Microsoft IT packages and experience of writing correspondence of varying forms, eg letters/emails. You will have excellent communication skills and be at ease speaking to customers on the telephone. Contracts experience in a local government setting would be an advantage, but not essential.

Selection Process:

Following the submission of your application form, it will be reviewed by the recruiting manager. Those that are successful in securing an interview can expect job specific interview assessment, followed by a face-to-face interview.

About Us:

Swale Borough Council is a progressive and ambitious Local Authority, located less than an hour from Central London in an attractive and diverse part of Kent involving urban, rural, and coastal areas. The Borough is facing an exciting period of change, with plans for major growth, which brings challenges and opportunities over the next few years for placemaking professionals.

Our Offer:

A range of benefits including:

Invitations to staff events to celebrate success and support wellbeing that include holistic therapies and outdoor activities
Employee Assistance Programme which provides confidential & independent information and access to counsellors
Local Government Pension Scheme (LGPS)
Life Assurance – three times your annual salary (for members of the LGPS)
Generous holiday entitlement with the option to buy additional leave
Season Ticket Loan - to help with the cost of your rail/ bus journey, to & from work
Lease car salary sacrifice scheme allowing you to lease a brand-new car. The monthly fee includes insurance, servicing and road tax.
A wide range of flexible working opportunities
Annual flu vaccine
Cycle to work scheme
Staff benefits discounts on leisure, eating out, holidays and shopping
Excellent learning and career opportunities for committed individuals
A professional fee payment, if required for the role

Swale Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employee and volunteers to share this commitment.

For an informal discussion about this post, please contact Alister Andrews, Environmental Services Manager on 01795 417320.

Closing Date: 25^th October 2026

Interview Date: TBC