Tenancy Relations and Enforcement Officer

 About the role:

We’re excited to offer an excellent opportunity to join our Housing Standards and Assistance Team as a Tenancy Relations and Enforcement Officer.

In this role, you will be responsible for the investigation and enforcement of unlawful eviction and breaches of tenancy law. As the council’s specialist for tenancy relations, you will provide advice, mediation, and enforcement under civil and criminal law to resolve disputes.

Additionally, you will provide comprehensive advice to tenants and landlords on their rights under housing legislation, educate landlords on best practice and represent the council at Landlord Forums and Tenant Advisory Panels.

If you are an experienced environmental health housing professional who wants to make a real difference to housing improvement within the borough, we’d like to hear from you!

This is a full time position working 34 hours per week on a permanent contract. This is a hybrid role with the expectation to attend the office at least 2 days per week.

This role is a career grade 7-8. Please reference how you meet the skills and experience of the role using the career grade matrix at the end of the job description in your application

About Swale Borough Council:

Swale Borough Council is a progressive and ambitious Local Authority, located less than an hour from Central London in an attractive and diverse part of Kent involving urban, rural, and coastal areas. We believe that staff are our most valuable asset, and we’re committed to attracting and retaining the very best. In recent times we have adapted and evolved to meet the current world by introducing a highly flexible hybrid working policy, along with a 34-hour week, recognising that staff wellbeing and work life balance is high on our agenda.

Our Offer:

A range of benefits including:

• Generous holiday entitlement which increases after 5 years LG service plus bank holidays with the option to buy additional leave.
• Additional 3 days leave given to enable a close down of the offices between Christmas and New year.
• Free parking
• Invitations to staff events to celebrate success and support wellbeing that include holistic therapies and outdoor activities
• Employee Assistance Programme which provides confidential & independent information and access to counsellors
• Local Government Pension Scheme (LGPS) with valuable life cover and financial protection for your family.
• Life Assurance – three times your annual salary (for members of the LGPS)
• Season Ticket Loan - to help with the cost of your rail/ bus journey, to & from work 
• Lease car salary sacrifice scheme allowing you to lease a brand-new car. The monthly fee includes insurance, servicing and road tax. 
• Annual flu vaccine
• Cycle to work scheme
• Staff benefits discounts on leisure, eating out, holidays and shopping
• Excellent learning and career opportunities for committed individuals
• A professional fee payment, if required for the role

About You:

The successful candidate should have:

• Qualifications in Housing, Law or Environmental Health (or substantial directly relevant experience)
• Confident interviewing and negotiation skills, maintaining professionalism in challenging situations.
• Experience providing tenancy relations advice to landlords and tenants.
• Confident interviewing and negotiation skills, maintaining professionalism in challenging situations.

We are open to applicants with substantial experience in the private rented sector or Housing Options/Housing Standards, especially those who have worked in regulatory compliance roles with a robust enforcement background.

This role will require you to carry out site visits where needed, and so you will need to have a full UK driving licence and access to a vehicle. We have adopted a flexible working approach to improve work-life balance, and this includes working from home, with attendance at the office two days a week or more, and face to face meetings to ensure the functions of the department are managed and maintained.

Selection Process:

Following the submission of your application form, it will be reviewed by the recruiting manager. Those that are successful in securing an interview can expect job specific interview assessment, followed by an interview.

As this role requires you to hold a valid UK driving licence, please ensure you include this information in your application.

Swale Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employee and volunteers to share this commitment.

If you would like to discuss this position, please contact San Nyunt, Housing Standards & Assistance Manager, 0179 541 7238

Job Description and Person Specification     

Interview Date: 22^nd May 2026