Basis:

Target Start: July 2026

Hours/Fraction: 1.0 FTE – 36 hours 

Salary: Scale 3 (£29,436 - £29,856) per annum

Weeks: All year 52 weeks

Days: Monday, Tuesday, Wednesday, Thursday, Friday

Times/Patterns: Monday – Friday 8.50am – 17.00hrs

Details:

We are seeking a proactive and highly organised Skills & Engagement Service Administrator to join our Step Ahead team. You will be the first point of contact for members of the public and learners, providing excellent customer service and ensuring enquiries are directed appropriately.

Key Responsibilities:

• Deliver outstanding first-line customer service, responding to general public enquiries and signposting effectively.
• Create and maintain accurate, up-to-date records, including sign-up information, enrolment details, attendance, outcomes, and fee collection, using College systems.
• Work collaboratively with College staff across departments to ensure that information provided to clients/learners is current and accurate.
• Ensure College facilities are welcoming and fit for purpose, supporting a positive client experience.
• Assist the Skills & Engagement team in developing strong partnerships with local agencies and stakeholders, enhancing support for individuals engaging with the College.
• Provide overall administrative support to the Step Ahead team.

Qualifications

• Level 2 (GCSE or equivalent) qualifications in English & Mathematics.
• Willing to work towards a Level 1/2 IAG qualification

Experience:

• Experience of dealing effectively with a wide range of internal and external customers, with evidence of providing high quality support and customer service.
• Experience of delivering comprehensive administrative support to a service team.
• Proven substantial experience of the following in order to do the role: Experience of working in a post-16 educational or similar organisation. Experience of working in a general administrative environment. Experience of dealing effectively with a wide range of internal and external customers, with evidence of providing high quality support and customer service.

Closing Date: 20/07/2026

‘The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.

Interview Date: 13/07/2026 (candidates will be interviewed as and when applications come in as this is an urgent fill)