Job Introduction This is a permanent role with a starting salary of £38,090 per annum, based on a 36-hour working week. We have a great opportunity to join our Contact Service as a Senior Contact Supervisor based in Reigate. The role is worked on a Tuesday to Saturday between 9:00am and 6:00pm, operating on a nine-day fortnight. Employees receive an enhanced rate for Saturday working and are only required to work every other Saturday as part of this arrangement. We support flexible hybrid working arrangements, balancing the needs of the service with employee wellbeing. Home working is agreed in line with service requirements and coordinated with the other senior post-holder to maintain effective leadership presence, management oversight, and support for the team. Our Offer to You 26 days’ holiday, rising to 28 days after 2 years' service and 31 days after 5 years’ service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer’s leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Role As a Senior Contact Supervisor, you will play a key role in ensuring children can spend meaningful time with their families in a safe, supportive, and child-focused environment. You provide leadership and oversight to a team of Contact Supervisors who work with vulnerable children and families across Surrey and where required to supervise family time sessions. You will be responsible for line managing a team of Contact Supervisors, ensuring they deliver high-quality family time services that prioritise children's safety, welfare and emotional wellbeing. You will undertake regular supervision, quality assurance activity, performance conversations and practice observations, providing constructive challenge and support to develop staff confidence and capability. The role includes: Providing management oversight and guidance for complex situations arising within family time arrangements. Managing operational and administrative responsibilities including work scheduling, annual leave approvals, sickness management and compliance with Surrey policies and procedures. Coordinating and overseeing supervised family time sessions. Reviewing and quality assuring reports. Organising team development activities, training sessions and group supervision. Chairing written agreement meetings with parents and family members. Attending family reviews and working collaboratively with Social Workers, Foster Carers, Family Support Workers and other professionals. Supporting the induction and probation of new team members. Key projects and goals (12-18 Months): Supporting supervisors through the Local Government Reorganisation (LGR) transition, providing clear communication, maintaining staff wellbeing, and helping the team adapt positively to organisational change whilst ensuring continuity of service delivery. Embedding high-quality and consistent supervision practices across the service. Strengthening quality assurance processes to ensure reports and practice meet required standards. Supporting workforce development through training, coaching and group learning opportunities. Promoting a culture of continuous improvement and reflective practice. Enhancing partnership working with Children's Services and other key stakeholders. Supporting the service in maintaining effective and purposeful family time arrangements for children and families. This is an opportunity to make a real difference to the lives of children and families. Through your leadership, you will help ensure family time remains safe, purposeful and focused on achieving the best possible outcomes for children. You will influence practice standards, support staff development, and contribute to the ongoing improvement of an essential service that plays a key role within children's social care. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Significant experience working within children's services. Experience of providing supervision, support or leadership to staff. Strong understanding of safeguarding and child-centred practice. Excellent written communication skills, including report writing and quality assurance. Ability to build effective working relationships with families, colleagues and partner agencies. Strong organisational skills and the ability to manage competing priorities. Confidence in providing constructive challenge and supporting professional development. Commitment to promoting positive outcomes for children and families. Surrey has both urban and rural areas and locality based social care workers will be expected to have a valid driving licence to drive in the UK and access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job. To apply, we request that you submit a CV and that your supporting statement answers these 4 questions: What experience do you have working within children's services and supporting children and families? What experience do you have of supervising, managing or developing staff? How have you demonstrated safeguarding knowledge and child-centred practice in your work? How have you used partnership working, organisation and quality assurance processes to improve outcomes for children and families? Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey. Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion please contact Elizabeth Wicker (Team Manager) via email at Elizabeth.Wicker@surreycc.gov.uk . The job advert closes at 23:59 on 01/11/2026 with interviews planned to follow. Please note that the successful applicant must be available to commence employment on or before 31st January 2027. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation and will move to new authorities in April 2027. This role is currently employed by Surrey County Council and will remain so until then. If you are employed by Surrey County Council on 1 April 2027, your employment will transfer under TUPE arrangements to one of the new councils, with your current terms and conditions protected. The provisional allocation for this post is East Surrey Council, subject to final confirmation through the wider transition process later this year. Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we’re committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

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