Job Introduction This permanent role has a starting salary of £31,659 per annum, based on a 36-hour working week. We have a great opportunity to join our Family Information Service team as a Family Navigator . We have two posts available. One post will be based at Woodhatch and will work from the Family Hub in Redhill. The other post will be based in Woking and will work from the Family Hub in Guildford. Both roles will involve regular work in the community with families and partners, with some flexibility for hybrid working according to service need. Our Offer to You 26 days’ holiday, rising to 28 days after 2 years' service and 31 days after 5 years’ service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer’s leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About The Role As a Family Navigator you will work with wider, multi-agency teams of professionals to be a trusted and consistent point of contact for families coming into the Family Hub for advice and support. You will assess the needs of families particularly those who are isolated or at risk of poorer outcomes and assist them by finding the relevant services to support their needs. Best Start Family Hubs are “local hubs where families can access a range of services all in one place, from pregnancy through the early years and beyond”. Two Family Hubs are being introduced in Surrey in Redhill and Guildford. Predominately based in a Hub, the Family Navigator will help support families, children and young people through the services which are on offer, improving their experiences and outcomes. This role has no line management responsibilities. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours : Experience of family support work in a paid or voluntary capacity Understanding of issues affecting families both locally and nationally. Excellent knowledge of the voluntary and community sector, as well as a knowledge of voluntary and community services in Surrey and how to support people to access them. Knowledge of Surrey’s digital offer (including Family Information Service and Local Offer) Ability to build rapport with families in challenging circumstances Strong verbal and written communication skills Ability to build relationships with wide range of professionals and community partners. Ability to work independently and effectively as part of a team. Ability to maintain accurate written records and adhere to agreed case recording guidelines. To apply, we request that you submit a CV and you will be asked the following 4 questions: Please provide an example of a time when you worked directly with a family who needed support. How did you identify their needs, what actions did you take, and what was the outcome? Describe the resources, services, and sources of information you would use to signpost families seeking support. How would you ensure families receive the most appropriate advice and guidance? Give an example of how you have built effective working relationships with professionals, community organisations or voluntary sector partners to achieve a positive outcome for a child, young person, or family. This role requires building rapport with families who may be isolated, reluctant to engage, or experiencing difficult circumstances. Please describe an occasion when you successfully engaged someone who was initially hesitant or difficult to reach. Before submitting your application, we recommend you read the job description & Our Life at Surrey handbook to get an insight into working at Surrey. An enhanced DBS ‘Disclosure and Barring Service’ check for regulated activity (formerly known as CRB) and the Children’s and Adults’ Barred List checks will be required for this role. The job advert closes at 23:59 on 1/11/2026 with interviews planned to follow. Contact Us Please contact michael.pipe@surreycc.gov.uk for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. Local Government Organisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to new unitary councils in April 2027. Your role will transfer with current terms and conditions to one of these new councils, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we’re committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

Attachments