Technician Ops Support

Job Introduction We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all. The starting salary for this position is £34,660 per annum, working 36 hours per week. We are hiring an IT Support Technician to join our fantastic IT and Digital Service Desk Team! We support hybrid and remote working. Our dedicated IT & Digital Service Desk Team provide first line support to keep Surrey County Council's 11,000 strong workforce working when it comes to IT. Our team are integral to enabling staff to provide vital services to the residents of Surrey, it’s as simple as that. With the largest workforce in Surrey and a diverse range of different technology and software supporting our staff to do their jobs, the queries and support needed is often challenging but rewarding and this role will suit you if you are motivated by helping people and solving problems. As a team, we are based at our office in Woodhatch Place, Reigate. However, you may be required to attend this or one of our other two hub sites (Victoria Gate in Woking and Dakota in Weybridge) typically for a minimum of 1- 2 days a week as part of the customer-facing service we provide. Our Offer to You 26 days’ holiday, rising to 28 days after 2 years' service and 31 days after 5 years’ service (pro-rated for part time opportunities) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer’s leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the role On a day-to-day basis you will be putting your IT knowledge and customer service skills to the test by providing technical support to help solve queries, working where needed with 2nd and 3rd line support teams. We also welcome and encourage our team to contribute and develop ideas that mean we are always getting better and enhancing the service we provide. Sounds challenging but rest assured, you will be well supported when it comes to training and development by a friendly and positive team who pride themselves on delivering a great and highly appreciated service to the council. Shortlisting Criteria In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours : Excellent communication skills Ability to prioritise and manage different work A commitment to / passion for delivering first class customer service IT knowledge – experience of using software packages, including call-logging systems and experience of troubleshooting and working in an IT support environment Before submitting your application, we recommend you read the job description & Our Life at Surrey handbook to get an insight into working at Surrey. Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For further information please feel free to contact David Laidlaw or Rob Snowden by email or on MS Teams. The job advert closes at 23:59 on 27 th September 2026 with interviews to follow. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria, as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we’re committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.