Job Introduction We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all. This permanent, part-time position has a starting salary of £13,864 per annum, based on a 14.40 hour working week, pro-rata to £34,660. We are excited to be recruiting a new IT Technician to join our fantastic Business Finance and IT Team based at Woking Adult Learning Centre. This role is open to hybrid working and as a team we split our time between collaborating with colleagues in the office and working from home. Our Offer to You 26 days’ holiday, rising to 28 days after 2 years' service and 31 days after 5 years’ service (pro rata for part-time hours) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer’s leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Role Surrey Adult Learning is a leading provider of diverse daytime, evening and Saturday courses and learning opportunities for adults. We offer a wide range of qualification courses, including English for Speakers of Other Languages (ESOL), maths and digital skills. Our courses also cater to individuals with learning disabilities, mental health conditions and parents/carers seeking to upskill to support their children. Additionally, we provide courses for personal development in various subjects such as arts and crafts, languages and exercise. Our outreach provision is designed to assist those currently facing life challenges. The IT Technician plays a key role within the team and is responsible for deploying and maintaining the classroom and mobile technologies used by Surrey Adult Learning to deliver its wide range of adult learning courses. In this role you will support tutors and learners in using digital tools that enhance learning. No two days will be the same! You may be travelling to centres to install, repair or configure equipment, setting up laptops and tablets for exams, or providing hands-on support and troubleshooting for hardware and software issues. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours https://www.surreycc.gov.uk/jobs/life-at-surrey/vision : Experience and knowledge of Microsoft client operating systems and associated software Experience and knowledge of Microsoft Windows Server operating systems and domain administration Experience and knowledge of Apple iMac and iPad devices with macOS and iOS operating systems Experience and knowledge of switched networks and associated protocols Experience and knowledge of client PC build and imaging processes via a centralised deployment tool Experience and knowledge of Service delivery frameworks such as ITIL and hands-on service desk operation including problem analysis, trouble-shooting and fault resolution You may occasionally be required to work flexibly in terms of working hours to meet business needs. Surrey has both urban and rural areas and due to the requirement to work across our seven adult learning centres, candidates will be expected to have a valid driving licence to drive in the UK, access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job. To apply, we request that you submit a CV and answer the following 4 questions: Please describe a time when you diagnosed and resolved a complex IT issue for an end user. What steps did you take and what was the outcome? Please tell us about your experience supporting Microsoft Windows environments, including Active Directory, domain administration and client build/deployment. What responsibilities did you have? This role supports staff and learners with varying levels of digital confidence. Please can you provide an example of how you have explained a technical issue or solution to a non-technical user? Surrey Adult Learning operates across multiple centres. Please describe how you would organise and prioritise your workload when managing several IT requests or projects at different locations. The job advert closes at 23:59 on 12/08/2026 with interviews to follow Before submitting your application, we recommend you read the job description and our Life at Surrey Handbook to get an insight into working at Surrey. We look forward to receiving your application, please click on the apply online button below to submit. Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. Please contact Clive Banks or Jo McSherrie by email or Microsoft Teams. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we’re committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

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