Job Introduction We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all. This role has a starting salary of £48,698 per annum, based on a 36 hour working week. Join us as an SFRS User Experience Senior Technical Consultant and play a pivotal role in shaping the future of Surrey Fire and Rescue Service. This is a dynamic role which is critical to the operational delivery and mobilisation of Surrey Fire and Rescue Service. The role will allow you to help develop new technologies for the service working with suppliers, stakeholders and supervising the User Experience senior technicians. Our Offer to You 26 days’ holiday, rising to 28 days after 2 years' service and 31 days after 5 years’ service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer’s leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Role As the SFRS User Experience Senior Technical Consultant you will provide technical and subject matter expertise for all SFRS’s critical IT Infrastructure, communications and digital services. Supervising a small team, you will manage all technologies used by SFRS, supporting emergency mobilisation whilst overseeing projects, forecasting future technology needs and minimising disruption to services. You will be critical to operational delivery, maintaining the infrastructure, ensuring permanent resolutions to any issues, and install, design and test any technological solutions. You will act as the subject matter expert on any projects providing assurance to the service and work with suppliers to ensure contract standards are maintained. Key responsibilities: To maintain and develop the ICT network and communications infrastructure ensuring the reliability of emergency response and business operations. To own and manage the most complex incidents and problems affecting IT software, services and operational equipment. Ensure all technology and operational communication requirements are delivered. Your work will have a direct impact on firefighters across the service allowing them to get the right information at the right time to attend incidents. You will directly improve staffs experience at work by ensuring the smooth running of all technologies and systems. You’ll collaborate with colleagues across the Service as well as Surrey County Councils IT Teams and Suppliers. This role requires frequent travel across SFRS estate and will require the post holder to be part of an on call roster. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our Core Code of Ethics: Have a comprehensive understanding of mobilising systems and/ or emergency services communications. Proven success in collaborating with diverse teams to achieve shared goals Experience in planning, creating, and delivering technology projects To apply, we request that you submit a CV and you will be asked the following 4 questions: Describe your experience supporting, maintaining or developing technology that is critical to emergency response, mobilisation, or other time-sensitive operational services. How did you ensure system resilience, availability and reliability, and what actions did you take to minimise risks to operational delivery? Provide an example of a significant or complex ICT incident that you led through to resolution. How did you diagnose the issue, manage stakeholders, and ensure a permanent solution was implemented? Give an example of a time when you identified a future technology requirement, risk, or opportunity that could impact service delivery. How did you evaluate the situation, influence decision-making, and deliver improvements? Describe your experience managing technical teams and external suppliers. How have you ensured that resources, contracts, and supplier performance collectively supported the delivery of critical business or operational services? Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey A basic DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) will be required for this role. This post has been designated as a politically restricted post in accordance with the Local Government and Housing Act 1989. The job advert closes at 23:59 on 09/08/2026 with interviews planned to follow. We look forward to receiving your application, please click on the apply online button below to submit. Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. Please contact Lauren McAlister via email at lauren.mcalister@surreycc.gov.uk . Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria, as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

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