Systems Development and Training Officer

Job Introduction We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all. This full-time, permanent position has a starting salary of £42,958 per annum based on a 36-hour working week. We are excited to be hiring two highly motivated and engaging System Development and Training Officers to join our dynamic and forward-thinking Systems Training Team based at Victoria Gate in Woking. This is a hybrid role and officers attend offices across the county on a regular basis to support Children’s Service colleagues and stakeholders with the development and delivery of system training. Our Offer to You 26 days’ holiday, rising to 28 days after 2 years' service and 31 days after 5 years’ service, plus bank holidays Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer’s leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Role The role reports into the Head of the System Development, Training and Support Service and the service sits within the Strategy, Commissioning, Transformation and Support Directorate. The team works across Children’s Social Care, Early Help and Education services, supporting and delivering training on children’s case management systems, enabling practitioners to undertake their work in supporting children and young people. As a System Development and Training Officer, you will play a key role in supporting the delivery of statutory and strategic transformation initiatives by equipping staff with the knowledge and confidence to use our systems effectively and efficiently. The successful candidate will be responsible for designing, delivering, and evaluating training programmes that enable employees to confidently use Children’s Services systems and technologies. You will work closely with system development and support services, system owners, project teams, subject matter experts, and end users to develop learning solutions that improve capability, increase user adoption, and deliver benefits to children and young people. Working within the Children’s Services System Development, Training and Support Service, you will operate in an agile environment to support the implementation and optimisation of digital systems. Your focus will be on: Designing, developing, and delivering system and process training for employees at all levels Creating engaging learning materials, including user guides, quick reference guides, videos, webinars, and e-learning content Supporting system implementations and upgrades through training needs analysis and training delivery Assessing learner competence and gathering feedback to continuously improve training programmes Maintaining training records and reporting on training effectiveness Working with stakeholders to identify skills gaps and recommending learning solutions Providing coaching and floor-walking support during system rollouts Ensuring training content remains accurate, current, and aligned with business processes This is a fantastic opportunity for someone who: understands case management systems (e.g. Liquidlogic), has strong problem-solving and communication skills and a proactive, collaborative approach that can engage effectively with stakeholders at all levels. We offer flexible working, professional development opportunities, and the chance to contribute to meaningful change in the lives of children and families. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours : Understanding and experience of case management systems (e.g., social care systems such as Liquidlogic) Excellent communication, influencing and stakeholder engagement abilities Practical or professional experience and understanding of Children’s services and/or Education services, supporting service teams and/or providing support to the public Relevant Training or Learning and Development qualification High proficiency in Microsoft tools (PowerPoint, SharePoint, Excel, Word, etc.) A proactive, collaborative approach and a passion for continuous improvement We're looking for someone who enjoys helping others learn, can simplify complex processes, and has a passion for technology and continuous improvement. To apply, we request that you submit a CV and answer the following 4 questions: Please describe a systems training programme you have designed and delivered. What was the objective, how did you tailor the training to different audiences, and what outcomes were achieved? Tell us about a time when users were resistant to adopting a new system or process. How did you encourage engagement, and what was the result? Give an example of training materials or learning resources you have created. How did you determine what was needed, and how did you evaluate their effectiveness? Systems trainers often work with project teams, managers, and end users. Describe a situation where you had to work with multiple stakeholders to deliver a successful training solution. What challenges did you face and how did you overcome them? The job advert closes at 23:59 on 12th August 2026 with interviews to follow. Before submitting your application, we recommend you read the job description and our Life at Surrey Handbook to get an insight into working at Surrey. We look forward to receiving your application, please click on the apply online button below to submit. Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. Please contact David Saunders by e-mail or on MS Teams. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we’re committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.