Systems Development and Training Officer

Job Introduction We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all. The starting salary for this position is £42,958 per annum, based on a 36 hour working week. This is a secondment opportunity until 31st March 2027. Please discuss with your current Line Manager before submitting your application. We are excited to be hiring two new Systems Development & Training Officers to join our fantastic Systems Development, Training and Support team based at Victoria Gate in Woking. We support hybrid working with the right balance. As a team we work flexibly across different council locations and from home, with attendance in-person when required for training delivery, team collaboration and service priorities. Our Offer to You 26 days’ holiday, rising to 28 days after 2 years' service and 31 days after 5 years’ service, plus bank holidays Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer’s leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About The Role We have an exciting opportunity to join our Systems Development, Training and Support team as a Systems Development & Training Officer playing a key role in supporting the rollout of systems training linked to the Families First Partnership Programme. Working across Children, Families and Lifelong Learning, you will help colleagues develop the skills and confidence needed to use systems effectively, ensuring they can make the most of new functionality and ways of working introduced through programme-led change. You will support the design, coordination and delivery of systems training for staff across the directorate, with a particular focus on changes arising from the Families First Partnership Programme. This will include developing training materials, facilitating learning sessions, responding to user queries and providing practical support to colleagues as they adapt to updated systems and processes. Collaboration will be central to your success. You'll work closely with systems specialists, operational teams and programme colleagues to understand training requirements, shape learning solutions and support the successful adoption of system changes across services. Over the course of this fixed-term opportunity, you will help strengthen systems training capacity and deliver accessible, consistent learning that supports confident system use. Your work will contribute to improved recording practices, high-quality data and effective information sharing, helping services operate efficiently and respond to the needs of children, young people and families. This is an excellent opportunity for someone who enjoys helping others learn, is comfortable working with systems and processes, and wants to play a meaningful role in supporting a significant programme of change across Children's Services. Your Application To be considered for shortlisting, your application should clearly demonstrate how you meet the following criteria and align with our behaviours : Experience of designing, delivering or supporting training within a systems, digital, service improvement or programme delivery environment. Strong communication and facilitation skills, with the ability to explain information clearly and confidently to a range of audiences. Confidence working with systems, processes and guidance, alongside a keen eye for detail and an understanding of how system changes support service delivery. The ability to work collaboratively with colleagues and stakeholders, responding flexibly to changing priorities and business needs. An understanding of children's services, social care, local government and/or public services, with the ability to translate complex information into practical and accessible learning. An enhanced DBS ‘Disclosure and Barring Service’ check for regulated activity (formerly known as CRB) will be required for this role. To apply, we request that you submit a CV and answer the following 4 questions: Please tell us about your experience of designing, delivering or supporting training, including how you adapted your approach for different audiences. Please describe a time when you supported others to use a system, process or digital tool more effectively. How do you ensure information, guidance or training materials are clear, accurate and easy to follow? Please give an example of how you have worked collaboratively with colleagues or stakeholders to deliver a shared outcome. The job advert closes at 23:59 on 02/08/2026 with interviews to follow. Before submitting your application, we recommend you read the job description and our Life at Surrey Handbook to get an insight into working at Surrey. Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. Please contact David Saunders at david.saunders@surreycc.gov.uk . We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we’re committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.