Job Introduction We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all. This permanent role has a starting salary of £28,546 per annum, based on a 36 hour working week. A great opportunity has arisen for an Administrative Assistant to join the Financial Assessment and Income Collection Team. This position is office-based currently located in Woking. Our Offer to You 26 days’ holiday, rising to 28 days after 2 years' service and 31 days after 5 years’ service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer’s leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Role The team is the first point of contact for information for Surrey Residents on how the council charges for care and support services. The position sits within the Adults, Wellbeing and Partnerships Directorate and is a critical front door to the service and the customer journey. As an Administrative Assistant you will: Provide general administrative support to a dispersed Adult Social Care team, including travel where required Manage data entry and maintain records using Excel, databases, and scanning systems Handle telephone enquiries and written correspondence with strong communication skills Work flexibly, staying organised and meeting deadlines in a busy environment Deliver high-quality customer service and maintain professional standards Work collaboratively within a team while using initiative in line with procedures Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: A commitment to delivering a first-class customer service. Excellent communication skills and ability to deliver quality outcomes. Ability to organise, manage time and priorities effectively and efficiently. Willingness to work as a team using own initiative. Excellent IT skills and experience of using IT systems. To apply, we request that you submit a CV and you will be asked the following 4 questions: Can you provide an example of when you delivered excellent customer service in a busy or challenging environment, and what the outcome was? Describe a time when you had to manage multiple tasks or deadlines—how did you prioritise your workload and ensure everything was completed accurately and on time? Tell us about your experience using IT systems (such as Excel or databases) to manage and maintain records. How did you ensure accuracy and confidentiality? Give an example of when you worked as part of a team while also using your own initiative. How did you balance following procedures with making decisions independently? Before submitting your application, we recommend you read the job description Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion please contact Fumiko Tatsumi or Chloe Sutton by email. The job advert closes at 23:59 on the 2nd August 2026 with interview dates to be confirmed. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we’re committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

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