Adults Duty Coordinator

Job Introduction We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all. This permanent role has a starting salary of £38,090 per annum, based on a 36-hour working week. This is a full-time position, although part-time applications would be considered. We have a great opportunity to join our West Area 1 Team as a Duty Coordinator . We support hybrid working with the right balance. The contractual base for this role is Guildford with the Area Team also covering Waverley and Surrey Heath. The successful candidate would be expected to work in the office 2 days per week pro rata in the three offices. The Duty workers come together in person monthly for meetings and quarterly Area Team Meetings in addition. Our Offer to You 26 days’ holiday, rising to 28 days after 2 years' service and 31 days after 5 years’ service. Option to buy up to 10 days of additional annual leave. A generous local government salary related pension Up to 5 days of carer’s leaveand2paid volunteering days per year Paternity, adoption and dependents leave. An Employee Assistance Programme (EAP) to support health and wellbeing. Learning and development hub where you can access a wealth of resources. Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About The Role You will lead the smooth running of the duty function within the Area Team, working closely with the duty managers to ensure effective operations, prioritisation of tasks, risk management and safeguarding practices. You will maintain close collaboration with colleagues in the Connect to Community service, Duty and the wider Area Team to guarantee the safe and seamless transfer of individuals who draw on support. You will provide strong administrative and business leadership to the duty team, offering advice and guidance to colleagues and sharing knowledge across the team. A key part of your role will be planning, prioritising, risk managing and overseeing the triage, delegation, and escalation of incoming enquiries for both new and existing clients with manager oversight. Monitoring and evaluating key performance indicators will be essential to support the team’s ongoing development and performance. Flexibility is important, as you may occasionally work within specialist teams or acute hospital settings to meet the operational needs of the wider service and undertake duty tasks to support the Area Team. Building effective relationships will be central to your success, as you liaise with internal departments, partner organisations, and service users to deliver high-quality, person-centred support. Finally, you will ensure that statutory duties relating to Safeguarding are discharged effectively and responsibly. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours : Advanced vocational qualification at level 4 or significant on-the-job experience Experience in a health or social care setting, with a minimum of 5 GCSEs or NVQ Level 2 (or equivalent). Practical knowledge of relevant legislation (e.g., Care Act, Mental Capacity Act) and the ability to apply this in practice. Excellent communication, negotiation, and influencing skills. Strong organisational skills, with the ability to manage large volumes of work in a fast-paced environment. Competence in IT tools, including MS Office and database management systems. A valid UK driving licence and access to a vehicle (reasonable adjustments will be made for individuals with a disability). Why Apply? Opportunity to develop your leadership and coordination skills. Play a key role in shaping and improving our duty function. Work in a supportive environment with professional supervision and opportunities for further development. To apply, we request that you submit a CV, and you will be asked the following 4 questions: Looking at our advert, and considering the Council’s commitment to ensuring that “no one is left behind”, please tell us what it is about the role that has motivated you to apply? Please tell us about the relevant experience or transferable skills you have that you can bring to this role? What three qualities do you have that would make you a good Duty Coordinator and how do these qualities support Surrey County Council’s culture of collaboration, inclusivity, and adaptability? Looking at the advert, can you provide an example of how you may approach leading the duty workers whilst promoting collaborative working? An enhanced DBS ‘Disclosure and Barring Service’ check for regulated activity (formerly known as CRB) and the Children’s and Adults’ Barred List checks will be required for this role. Before submitting your application, we recommend you read the job description & Our Life at Surrey handbook to get an insight into working at Surrey. The job advert closes at 23:59 on 12th July 2026 with interviews planned to follow. Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. Please contact Julie Williams via email. Local Government Reorganisation Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria, as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we’re committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.