Job Introduction We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all. The starting salary for this role is £34,660 per annum, working 36 hours per week. We are pleased to be recruiting a Cycle Training Supervisor to join our Cycle Training team. The team works on a hybrid basis, combining office and home working, with an expectation of approximately 2 days per week in the office. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave Generous Local Government pension scheme Up to 5 days of carer’s leave and 2 paid volunteering days per year Paternity, adoption and dependants leave Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub with access to a wide range of resources Wellbeing and lifestyle discounts including gym, travel and shopping About the Role We are looking for an organised and customer-focused Cycle Training Supervisor to help deliver a busy and rewarding training programme across Surrey. Our service delivers cycle training to over 11,000 people each year, helping them to travel safely and confidently. We are a small, supportive team delivering a busy service, managing a wide range of enquiries and requests that need to be handled efficiently and professionally. In this varied and hands-on role, you will: Coordinate cycle training sessions, including allocating instructors and managing changes Act as a first point of contact for schools, parents and the public, handling enquiries by phone and email Monitor course bookings to ensure courses are filled Prioritise and manage a varied workload, ensuring enquiries and tasks are handled efficiently and within deadlines Support the wider team with planning, meetings and continuous improvement of the cycle training offer Manage administrative processes such as pay claims, expenses, purchase orders and invoicing Support instructor development, including Continuing Professional Development, mentoring and quality assurance Support recruitment of Cycling Instructors, including shortlisting and interview activities Help organise and promote community cycle training offers Work with partners to increase participation, particularly among underrepresented groups Visit training sessions and, where required, deliver cycle training to provide operational cover (training provided) Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Experience of working in a busy, customer-focused environment, managing a high volume of enquiries and tasks Strong organisational and time management skills, including the ability to prioritise competing demands Experience of using IT systems and online applications to manage bookings, schedules, or workflows Ability to communicate effectively with a range of stakeholders (e.g. schools, parents, colleagues) by phone and email Ability to ride a cycle confidently on roads To apply, we request that you submit a CV and you will be asked the following 4 questions: What interests you about this role, and how does your experience make you a good fit? Describe a time when you managed a high volume of customer enquiries or requests. How did you ensure a good service while dealing with competing priorities? This role involves using online systems to schedule training and allocate instructors. Please describe your experience using digital systems to organise work, bookings or resources. This role requires you to ride confidently on roads and support a culture of continuous improvement in cycling standards. How would you describe your current cycling ability, and how do you ensure you continue to develop your skills? Applications will also be assessed on your responses to the questions. Please provide specific examples in your answers, including what you did and the outcome. Before submitting your application, we recommend you read the job description. Contact Us We welcome informal enquiries about the role, including discussions around flexible working, transferable skills or any barriers to employment. Please contact David Sharpington via email. The job advert closes at 23:59 on the 16th July 2026, with interviews planned to follow. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we’re committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

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