Job Introduction We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all. The starting salary for this full-time, permanent position is £30,647 per annum based on a 36 hour working week. If you can deliver excellent customer service and support our goal for all children to be safe and seen, we have an exciting opportunity for a Request for Support Officer to join our Children’s Request for Support Team based within Surrey’s award-winning Contact Centre at Dakota in Weybridge. There will be an opportunity to work from home for part of the week following your induction. Our Offer to You 26 days’ holiday, rising to 28 days after 2 years' service and 31 days after 5 years’ service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer’s leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Role The Request for Support Team is embedded within Customer Services where you will find a supportive and innovative culture, along with the ethos of providing an excellent standard of service to our residents and partner agencies. The Request for Support Team is one of three teams that form Surrey Children's Services Single Point of Access (C- SPA), the 'front door' to Children's Services. You will be working in a fast-paced environment, where the diverse experience and backgrounds of children and families are recognised and respected. As the public voice of the Council, you will have an extremely important role to play, which demands a positive and proactive attitude. You will provide high quality and efficient support to enable the smooth running of the Request for Support Team. This is a highly varied role which has real social impact. On a day-today basis you will: Handle calls from members of public and professionals who are requesting support for children, take accurate and pertinent information in order to identify risk, to signpost where necessary, and to progress to the most appropriate services in a timely manner Triage all incoming requests from partner agencies identifying appropriate pathways based on detailed operational guidance and Surrey’s Continuum of Support Threshold Input referrals accurately onto databases and provide information to professional agencies where appropriate, adhering to internal data protection policies You will be operating in sometimes challenging and emotionally charged situations, therefore, you must have the resilience to cope with sensitive and at times disturbing information, together with the ability to prioritise effectively, remain calm and professional whilst working under pressure. Throughout, you will have a responsibility to safeguard confidential information and respect the privacy of families. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours : Experience of providing high levels of customer care and professionalism Understanding of safeguarding policies and procedures with the ability to follow surrounding processes, procedures, and identify risk Excellent IT skills with ability to use databases to a high standard of accuracy Ability to work effectively and flexibly and as part of a team Excellent spoken and written English with effective communication and interpersonal skills, particularly with both families and other professionals Ability to travel to Brooklands, Weybridge To apply, we request that you submit a CV and you will be asked the following four questions: Please describe a time you supported a customer in a fast-paced or emotionally challenging environment. What do you understand about the role of Children’s Services and the importance of safeguarding children? Give an example of when you used a database or case management system to record information. What did you need to consider when doing this? Surrey Children’s Services promotes a supportive, collaborative culture. Please describe a time when you worked effectively as part of a team to manage competing priorities. The job advert closes at 23:59 on 24/05/2026 with interviews to follow shortly after. Before submitting your application, we recommend you read the job description and Our Life at Surrey Handbook to get an insight into working at Surrey. Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion please contact Ellie Verge by email at ellie.verge@surreycc.gov.uk . A basic DBS ‘Disclosure and Barring Service’ check for regulated activity (formerly known as CRB) will be required for this role. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we’re committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

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