Job Introduction We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all. This full-time, permanent role has a starting salary of £33,552 per annum based on a 36 hour working week. We are excited to be hiring a new Assistant Tribunal Officer to join our fantastic SEND Tribunal team is based at Victoria Gate in Woking. We support hybrid working with the right balance. As a team, we come together in person for two days per week on average (40% of the working week) and support working from home the rest of the time. Our Offer to You 26 days’ holiday, rising to 28 days after 2 years' service and 31 days after 5 years’ service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer’s leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About The Role As an Assistant Tribunal Officer in the team, you will be working in a fast-paced and at times complex interpersonal environment directly with parents, schools and other professional bodies within the statutory and legal framework related to the SEND Tribunal process. This is an exciting and varied role, and no two days ever look the same. The role of Assistant Tribunal Officer will be crucial in providing support to the Tribunal Team. Your key responsibilities as an Assistant Tribunal Officer will include: Supporting the Tribunal Officer with their appeal case management Responding to and resolving (where possible) day to day enquiries Preparing the local authority's response to refusal to assess appeals and liaising with families where required Maintaining the team inbox and organising calendars to ensure adherence to Tribunal deadlines Producing legal bundles in accordance with Tribunal regulations Making proactive contact with parents/carers, educational settings and others; escalating complex and urgent issues as required Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours : Ability to quickly assimilate information and make informed decisions within short time-frames Excellent communication skills with the ability to deal sensitively with challenging conversations and situations A positive outlook that celebrates success, builds on a framework of good practice and seeks constructive solutions to problems Willingness to accept accountability for the management of risk Competent in a range of IT tools Ability to prioritise and plan own workload in the context of conflicting priorities A methodical approach to tasks, recording and reporting with high level analytical and organisational skills A basic DBS ‘Disclosure and Barring Service’ check for regulated activity (formerly known as CRB) will be required for this role. To apply, we request that you submit a CV and answer the following 4 questions: Please tell us about a time you had to managed multiple deadlines at once. How did you prioritise tasks and ensure nothing was missed? Please describe a situation where you had to handle a difficult or emotional conversation (e.g., with a parent/carer or professional). What did you do and what was the outcome? Please give an example of when you had to quickly absorb complex information and make an informed decision. How did you assess the risk and at what point did you escalate? Please tell us about a time you had to record and update information on an IT system (e.g., logging correspondence, actions, or deadlines). How did you ensure the information was accurate, timely, and complied with data protection/confidentiality requirements? The job advert closes at 23:59 on 27/05/2025 with interviews planned to follow. Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey. Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. Please contact Rhianwen Best via email at rhianwen.best@surreycc.gov.uk . We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we’re committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

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