Job Introduction We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all. This role has a starting salary of £33,552 per annum, based on a 36-hour working week. Are you looking to further develop your career? Are you passionate about leading and motivating teams and providing an excellent service to our families and Partners? If so, our Senior Request for Support Officer role may be perfect for you! Based within Surrey’s award-winning Contact Centre at Dakota, 11 De Havilland Drive, Brooklands in Weybridge, there will be an opportunity to work from home for part of the week. Our Offer to You 26 days’ holiday, rising to 28 days after 2 years' service and 31 days after 5 years’ service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer’s leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Team The Request for Support Team is embedded within Customer Services where you will find a supportive and innovative culture, along with the ethos of providing an excellent standard of service to our residents and partner agencies. The Request for Support Team is one of the three teams that form Surrey Children's Services Single Point of Access (C- SPA), the 'front door' to Children's Services. You will be working in a fast-paced environment, where the diverse experience and backgrounds of children and families are recognised and respected. About the role As the public voice of the Council, you will have an extremely important role to play, which demands a positive and proactive attitude. You will provide high quality and efficient support to enable the smooth running of the Request for Support Team. You will drive continuous improvement by leading and managing a team. You will handle calls from members of public and professionals who are requesting support for children, taking accurate and pertinent information in order to identify risk, to signpost where necessary, and to progress to the most appropriate services in a timely manner. You will triage incoming requests from partner agencies identifying appropriate pathways based on detailed operational guidance and Surrey’s Continuum of Support Threshold. You will ensure that children who require urgent or immediate support are prioritised accordingly. Additionally, you will input referrals onto databases and provide information to professional agencies where appropriate, adhering to internal data protection policies. You will be operating in sometimes challenging and emotionally charged situations; therefore, you must have the resilience to cope with sensitive and at times disturbing information and be able to prioritise and remain calm whilst working under pressure. You’ll have a responsibility to safeguard confidential information and respect the privacy of families. You will use statistics and analytics to service plan and attend multi agency meetings. You will recruit, train and induct new team members, and manage a small team of Request for Support Assistants, supporting their training, performance and wellbeing. You will organise the team to ensure targets are met, and excellent service is delivered. You will have an excellent eye for detail, and a passion for driving continuous improvement through quality monitoring, delivering training, coaching colleagues and performance conversations. Shortlisting Criteria In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours : Experience of providing high levels of customer care and professionalism Experience leading or supervising a team An Understanding of Safeguarding policies and procedures and an ability to follow the surrounding processes, procedures and identify the risks Excellent IT skills and ability to use databases to a high standard of accuracy and a strong eye for detail Ability to work effectively and flexibly and as part of a team Excellent spoken and written English with effective communication and interpersonal skills particularly with both families and fellow professionals Ability to travel to Brooklands, Weybridge Before submitting your application, we recommend you read the job description & Our Life at Surrey handbook to get an insight into working at Surrey. A basic DBS ‘Disclosure and Barring Service’ check for regulated activity (formerly known as CRB) will be required for this role Contact us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion please contact Cara Skinner by email cara.skinner@surreycc.gov.uk We look forward to receiving your application, please click on the apply online button below to submit. The job advert closes at 23:59 on 23/04/2026 with interviews to follow. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we’re committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

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