Attendance Advice and Intervention Officer

Job Introduction We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all. This role has a starting salary of £41,585 per annum , based on a 36 hour working week. We are excited to be hiring an Attendance, Advice, and Intervention Officer (AAIO) to join our fantastic Surrey Attendance Service. This role is based in the West team whose office base is in Victoria Gate, Woking . This role is both challenging and deeply rewarding, giving you the chance to make a meaningful impact on the lives of children, young people, and families across Surrey. Our Offer to You : 26 days’ holiday, rising to 28 days after 2 years' service and 31 days after 5 years’ service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer’s leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents The Surrey Attendance Service is responsible for carrying out the Local authority’s statutory responsibilities as outlined in the DfE “Working Together to Improve Schools Attendance Guidance” alongside other legislation. The service works with colleagues within the Education Lifelong Learning Directorate. Specifically, alongside colleagues in our Gypsy, Romany, Traveller support team, the courts team, SEND, Social Care, Children Not in School Services and schools, to promote the importance of school attendance and to support with strategies to improve the schools attendance of children and young people in Surrey. About the Role: As an AAIO, you will play a vital role in ensuring the Local Authority meets its statutory responsibilities around attendance, You will work closely with headteachers and senior school leaders to identify and support implementation of strategies that unblock barriers to attendance. You will provide guidance and support to schools around attendance and facilitate the sharing of best practise between schools of in Surrey. You will have regular meetings with key contact in schools to identify pupils and cohorts of pupils at risk of poor attendance then agree targeted actions for those pupils or cohorts. You will support the development and the organisation of the attendance improvement networks. Key Responsibilities: Using data, identify key areas of concern in schools and work with those schools staff to implement strategies to improve school attendance. Carry out Targeted Support Meetings in all Schools in Surrey. Conduct Interviews Under Caution and produce statements and evidence packs for court. Advise colleagues both within Surrey County Council and external partners on attendance guidance and regulations and how they can support families they are working with where attendance is a concern. Carry out Children Missing Education enquiries. Plan and facilitate sharing of best practice network meetings for an allocation of schools. Your Application : In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours : Knowledge of the relevant Legislation in relation to the statutory requirement for school attendance and DfE guidance. Experience working with children and families Strong verbal and written communication Experience working with education settings Understanding of the education landscape Ability to challenge effectively Experience in working in collaboration with a range of internal and external services To apply, we request that you submit a CV and that you respond to our 4 application questions. Before submitting your application, we recommend you read the job description & Our Life at Surrey handbook to get an insight into working at Surrey. Contact Us: Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion please contact: Anika Raithatha or Stuart Lee by e-mail. The job advert closes at 23:59 on 15/03/2026 with interviews to follow. An enhanced DBS ‘Disclosure and Barring Service’ check for regulated activity (formerly known as CRB) and the Children’s and Adults’ Barred List checks will be required for this role. The role holder will need to have the willingness and ability to travel around the county to meet the demands of the role . Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council Commitment Wording We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we’re committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.