Business Support Assistant

Business Support Assistant
Scale 3 (£26,427 - £26,847 pro rata)
37 Hours, Full Time & 18.5 Hours Part Time
Permanent
Hybrid - Stopford House/Hollins House/Bridgehall & Gatley Hill House

Application Deadline: 11:59pm 15th November 2026
Shortlisting Date: w/c 16th November 2026
Interview Date: w/c 23rd November 2026
Interview Type: Microsoft Teams

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Your Role

We are looking to recruit Business Support Assistant’s within the ASC Business Support Hub to provide administrative support to the Neighbourhood Teams and a Part Time Business Support Assistant working within our Equipment, Aids and Adaptations team (EAAT).

Neighbourhood Team key activities include:

• Dealing with customers or colleague enquires face to face in office, via telephone and by email - signposting to relevant professionals where appropriate
• Telephone call handling and managing customer contact (internal and external) which will include signposting and directing service users
• Updating case management systems
• Receiving and processing referrals, data, and information; handling and processing sensitive and confidential information; and keeping information safe
• Organising and scheduling meetings and other events, note-taking at meetings, and managing document distribution
• General administration including ordering and dealing with invoices, managing room bookings, monitoring email inboxes, building related administration, etc.
• Issuing and maintaining stock levels for service critical resources.

Equipment, Aids and Adaptations Team (EAAT) key activities include:

• Receiving and inputting EAAT online referrals into case management system
• Receiving fast track referrals from EAAT Triage and sending to our Handy person service, Stockport homes or housing association depending on the property
• Updating information when HPS and Concept reports are sent through
• Confidently handle inbound and outbound calls, ensuring a professional and friendly customer experience at all times
• Creating purchase orders when requested by service managers
• Monitoring several shared inboxes
• Sending waiting list letters to EAAT and Sensory service users
• Creating and sending CVI badges with welcome packs
• Receiving and processing documentation and data, including sensitive and confidential information; and keeping information safe and records up to date.
• Providing reception cover at the Live Well Independent Suite.

About You

You will have a commitment to providing a high standard of customer service with previous experience of dealing with customers, strong organisational and interpersonal skills, with the ability to prioritise your own workload and work to tight deadlines. You should be computer literate and be confident in working with standard office IT applications including Word, Excel, and Outlook. You will be expected to learn how to navigate in-house case management systems to work with data and information; and use other applications to support services delivered virtually. You will have the ability to build effective working relationships, working as part of a team, and you will be required to work flexibly to meet service needs.

Please note that applicants that have applied for this role in the last 3 months need not apply.

About Us

The Neighbourhood Teams deal with incoming calls into the Service, processing referrals, updating and maintaining accurate case records, organising, and taking notes at meeting and working to tight deadlines.

The EAAT service support service users within our community by ensuring they have any equipment and adaptations in place in their homes to support their mobility and independence. These adaptations include minor adaptations such as handrails to major adaptations such as stair lifts.

At Stockport Council we are one ambitious team on a mission to create opportunities for everyone who lives, works and spends time in the borough. Working at Stockport Council means contributing to one of the most thriving towns in the North. We’re keen to recruit people with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do.

We are proud to be recognised under the Good Employment Charter as an organisation committed to the wellbeing of our colleagues. As members of the charter, we have been recognised as a great place to work for all colleagues and pledge to pay the real living wage, engage staff in key decisions and endorse fair and flexible working conditions.

If you require more information about the vacancies, please contact Joanne Alker Hub Manager for any queries regarding the EAAT role joanne.alker@stockport.gov.uk and Meghan Haslam Hub Manager for any queries regarding the Neighbourhood role meghan.haslam@stockport.gov.uk

Stockport Council holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not currently qualify.

Please note that we have made a commitment to improve the employment opportunities for people with disabilities, care leavers and ex-military personnel. As part of the Guaranteed Assessment Scheme you will therefore be guaranteed to be shortlisted for Assessment if you meet both the criteria for the scheme and the essential job role criteria.

Find out if you meet the criteria here: https://www.greater.jobs/our-guaranteed-assessment-scheme

Privacy Notice

Eligible at-risk employees are entitled to have their applications considered ahead of internal employees in line with the Council’s Recruitment and Selection Policy. At risk employees are either employees in the last three months of their fixed term contract, or those who have been notified in writing that they are at risk by Human Resources following an employee consultation meeting. Employees wishing to be considered as an at-risk applicant are requested to email recruitment@stockport.gov.uk to inform Human Resources. At risk applications are only permitted for opportunities at the employees’ current grade or grades below.