Front of House Officer

Front of House Officer, STOCKROOM
Scale 5 (£28,598 - £31,022) plus 2 spinal points for weekend and evening working
37 Hours, Full Time - 5 days out of 7
Temporary, 2 years
Stockroom

Application Deadline: 11:59pm 29th June 2026
Please be aware that we may close this vacancy early if a high volume of applications are received. We encourage you to submit your application as soon as possible to avoid disappointment.
Shortlisting Date: 6th July 2026
Interview Date: 22nd & 23rd July 2026
Interview Type: In person

Join us at Stockport Council MJ Local Authority of the Year 2025

Your Role

We are looking for warm, open-hearted, open-minded individual to join our team. You will have a relentlessly optimistic outlook, a fearless attitude to trying new things and a kind approach to people and the planet.

You will supervise the front of house operations at Stockroom with a focus on:

• Delivering excellent customer service to all Stockroom visitors and supporting the Stockroom team to do the same
• Ensuring that Stockroom is welcoming, clean and that any building and / or operational issues are addressed promptly with Stockroom management team
• Supervise the day-to-day operation of the building and staffing of the site
• Making regular checks of the systems and processes used in the running and maintenance of the building, and being responsible for the opening and closing of Stockroom
• Support the smooth running of commercial and creative events in the space

About You

You will be experienced working in a busy, public environment that provides excellent customer/ resident experience with essential skills including:

• Leadership & team building
• Strong communication & interpersonal skills
• Problem-solving
• Attention to detail & organisation
• Ability to work in busy, public facing environment with a diverse client group
• Commitment to delivering excellent customer service
• Understands and actively supports Stockport Council’s diversity and equality policy.
• Understanding of inclusive practice and the needs and access requirements of a diverse range of residents within a public space
• Good IT skills and understanding and ability to use a variety of digital systems and software

About Us

Stockroom is an exciting cultural and creative space with a year-round events and exhibition programme. It is home to a town centre library, a dedicated kids’ library, Stockport’s heritage archive, a café and flexible studio space.

Stockroom is located in the heart of the town centre in Merseyway, a busy shopping area. Since opening in May 2025, we have seen over 1,000,000 visits to Stockroom and we are proud to be a welcoming and inclusive space for everybody and anybody.

At Stockport Council we are one ambitious team on a mission to create opportunities for everyone who lives, works and spends time in the borough. Working at Stockport Council means contributing to one of the most thriving towns in the North. We’re keen to recruit people with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do.

We are proud to be recognised under the Good Employment Charter as an organisation committed to the wellbeing of our colleagues. As members of the charter, we have been recognised as a great place to work for all colleagues and pledge to pay the real living wage, engage staff in key decisions and endorse fair and flexible working conditions.

If you would like to find out more about the role please Liv Shaw, Operations Manager on Olivia.Shaw@stockport.gov.uk for an informal discussion about the role

Please note that we have made a commitment to improve the employment opportunities for people with disabilities, care leavers and ex-military personnel. As part of the Guaranteed Assessment Scheme you will therefore be guaranteed an interview if you meet both the criteria for the scheme and the essential job role criteria.

Find out if you meet the criteria here: https://www.greater.jobs/our-guaranteed-assessment-scheme

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