Business Support Assistant

Business Support Assistant
Scale 3 (£12,792 - £12,995 per annum)
Part Time, 18.5 hours (Wednesday 13:00 17:00, Thursday 08:30 17:00 and Friday 08:30 16:30)
Permanent
Hybrid - Stopford House office base

Application Deadline: 4th May 2026 11:59pm
Please be aware that we may close this vacancy early if a high volume of applications are received. We encourage you to submit your application as soon as possible to avoid disappointment.
Shortlisting Date: w/c 4th May 2026
Interview Date: w/c 18th May
Interview Type: In person with a test

Join us at Stockport Council MJ Local Authority of the Year 2025

Your Role

This role is for a Business Support Assistant working within our Equipment, Aids and Adaptations team (EAAT) within adult social care. The EAAT service support service users within our community by ensuring they have any equipment and adaptations in place in their homes to support their mobility and independence. These adaptations include minor adaptations such as handrails to major adaptations such as stair lifts.

Key activities:

• Receiving and inputting EAAT online referrals into the adult social care case management system
• Receiving fast track referrals from EAAT Triage and sending to our Handy person service, Stockport homes or housing association depending on the property
• Updating information when HPS and concept reports are sent through
• Confidently handle inbound and outbound calls, ensuring a professional and friendly customer experience at all times
• Creating purchase orders when requested by service managers
• Monitoring several shared inboxes
• Sending waiting list letters to EAAT and Sensory service users
• Creating and sending CVI badges with welcome packs
• Receiving and processing documentation and data, including sensitive and confidential information; and keeping information safe and records up to date.

About You

A commitment to providing a high standard of customer service with previous experience of dealing with customers, strong organisational and interpersonal skills, with the ability to prioritise your own workload and work to tight deadlines. You should be computer literate and be confident in working with standard office IT applications including Word, Excel, and Outlook. You will be expected to learn how to navigate in-house ICT systems to work with data and information; and use other applications to support services delivered virtually.

About Us

At Stockport Council we are one ambitious team on a mission to create opportunities for everyone who lives, works and spends time in the borough. Working at Stockport Council means contributing to one of the most thriving towns in the North. We’re keen to recruit people with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do.

We are proud to be recognised under the Good Employment Charter as an organisation committed to the wellbeing of our colleagues. As members of the charter, we have been recognised as a great place to work for all colleagues and pledge to pay the real living wage, engage staff in key decisions and endorse fair and flexible working conditions.

If you require more information about this vacancy, please contact Joanne Alker Hub Manager joanne.alker@stockport.gov.uk

Stockport Council holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not currently qualify.

Please note that we have made a commitment to improve the employment opportunities for people with disabilities, care leavers and ex-military personnel. As part of the Guaranteed Assessment Scheme you will therefore be guaranteed to be shortlisted for Assessment if you meet both the criteria for the scheme and the essential job role criteria.

Find out if you meet the criteria here: https://www.greater.jobs/our-guaranteed-assessment-scheme

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