Reach Systems Admin Officer

Reach Systems Admin Officer
Scale 6 (£31,537 - £33,699)
37 Hours, Full Time
Permanent
Hybrid - Central House 3 days per week in the office (Monday to Friday) and 2 days per week at home (optional)

Application Deadline: 11:59pm 10th May 2026
Please be aware that we may close this vacancy early if a high volume of applications are received. We encourage you to submit your application as soon as possible to avoid disappointment.
Shortlisting Date: 11th May 2026
Interview Date: 22nd May 2026
Interview Type: Face to Face

Join us at Stockport Council MJ Local Authority of the Year 2025

Your Role

You will provide a high quality systems support to the Reach Service areas.

Key activities include:

• Responding to IT tickets to support user issues on a variety of ASC systems including PASS and Office 365.
• System configuration and process improvements to support the service’s requirements
• Completing a range of systems administration tasks such as adding and deleting users, assigning access rights and dealing with user errors or issues.
• Raising of support tickets with the suppliers when issues cannot be resolved within the team
• Manual testing of system upgrades to ensure the system is up to date and secure
• Provide “hands on” support or training to the Reach Service staff to ensure they are using the system as effectively as possible
• Raising of recurring issues to see if problem can be mitigated in a different way.
• Data input into system to support the service where appropriate
• Data Analytics to support strategic decision making
• Training on systems for all users whilst providing effective training materials to support and maintain user competencies.
• Creation and development of interactive service dashboards utilising service data sources
• Support, develop and implement automation to support service flow and processes to improve efficiencies

About You

We are looking for a strong team player who has a desire to help others. You will have experience of supporting the delivery of a high quality service to customers or users. You will have good skills in IT applications and be an active problem solver.

About Us

You will join a strong, supportive team that provides a short term Adult Social Care reablement service to the residents of Stockport.

At Stockport Council we are one ambitious team on a mission to create opportunities for everyone who lives, works and spends time in the borough. Working at Stockport Council means contributing to one of the most thriving towns in the North. We’re keen to recruit people with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do.

We are proud to be recognised under the Good Employment Charter as an organisation committed to the wellbeing of our colleagues. As members of the charter, we have been recognised as a great place to work for all colleagues and pledge to pay the real living wage, engage staff in key decisions and endorse fair and flexible working conditions.

If you would like to find out more about the role please contact Ben Wilson (ben.wilson@stockport.gov.uk) for an informal discussion about the role.

Stockport Council holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify.

The successful applicant’s appointment will be subject to satisfactory pre-employment clearances including a Disclosure and Barring Service check.

Please note that we have made a commitment to improve the employment opportunities for people with disabilities, care leavers and ex-military personnel. As part of the Guaranteed Assessment Scheme you will therefore be guaranteed to be shortlisted for Assessment if you meet both the criteria for the scheme and the essential job role criteria.

Find out if you meet the criteria here: https://www.greater.jobs/our-guaranteed-assessment-scheme

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