Why Southwark?

Southwark Council is offering an exciting opportunity at our leisure centres in empowering residents to lead healthier, happier lives. We’re looking for a dynamic and enthusiastic Customer Service Advisor to assist in supporting customers in our Leisure Centres. We are an organisation that is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council

Benefits and more information:

In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our Staff Benefits page.

What You'll Be Doing

As Customer Service Advisor, you’ll be at the heart of our mission to deliver exceptional experiences for every visitor. You’ll go the extra mile to support our customers, delivering the highest standard of service, dealing with customer queries and resolving issues. You’ll be the face of our new leisure centre in ensuring seamless service and making every interaction count with our customers and residents.

Your key responsibilities will include:

To assist customers with activity booking and enrolment on the Centre’s courses either in person or over the telephone.
To work as part of a team to ensure members and visitors are welcomed, and their needs understood in a warm, friendly and professional manner.
To operate the public address systems, telephones & booking system.
To ensure reconciliation of payments is carried out when required.
Driving positive change and promoting a proactive, customer-first culture.
Resolving customer queries and complaints across multiple platforms with professionalism and care.
Creating innovative ways to enhance customer satisfaction and loyalty.

What We're Looking For

We’re looking for someone who thrives in a fast-paced, customer-focused environment. You’ll bring:

A passion for resolving customer issues and identifying innovative solutions.
Self-Motivated and result driven attitude.
Excellent in verbal and written communication skills.
Attentive listening to customers in a friendly and professional approach.

Make a Difference: Help shape a leisure service that truly benefits the community.

Professional Growth: Access development opportunities to enhance your skills and career.

Be Part of Something New: Join us as we build a modern, customer-focused leisure service.

Additional Information

Closing Date: Friday 21 August 2026

Interview Date: TBC

Due to an expected high volume of applications, we reserve the right to close this advert prior to the advertised closing date.

Additional Information

Job Type: Permanent 36 hours per week
Some weekends and evening work will be required to meet service needs.
Southwark Council is committed to equality, diversity, and inclusion.

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

Members of the Armed Forces and veterans
Are currently in care, or have previously been in care
If you consider yourself to be disabled or if you have a long-term health condition.

Attachments

Customer Service Advisor JD.pdf