SEND Information, Advice and Support Advisor
Southwark Council
The role
Do you have a passion for supporting children, young people, and families with SEND?
Can you use your skills and SEND knowledge and experience to empower families to navigate education, health, and care processes?
Do you thrive in a collaborative and supportive team environment?
If yes, we have the perfect role for you!
Our SEND Information, Advice and Support Service (SENDIASS) is looking for a passionate and dedicated SEND Information, Advice and Support Advisor to join our amazing team and help make a difference today!
What you'll be doing:
- Provide impartial information, advice, and guidance to children, young people (0–25), and their families in line with the Children and Families Act 2014, the SEND Code of Practice, and Equality Act 2010.
- Manage a varied and complex caseload covering a range of issues such as EHCPs, school exclusions, travel assistance appeals, and SEND Tribunal support.
- Be the first point of contact for enquiries, offering sensitive, timely responses.
- Support families at meetings such as Annual Reviews and Team Around the Child discussions.
- Manage and develop the Local Offer website, ensuring up-to-date and accessible information.
- Deliver outreach events, training sessions, and publicity to raise awareness of SEND support.
- Collaborate with parents, carers, professionals, and local organisations to strengthen partnerships and participation.
What we're looking for:
- Knowledgeable in SEND legislation, processes, and best practices.
- Skilled at working directly with families in a compassionate, empowering, and professional way.
- Experienced in managing complex caseloads and providing tailored information, advice and guidance.
- A confident communicator, able to work with diverse stakeholders (families, schools, health professionals).
- Proficient in maintaining online content and comfortable using digital tools, including social media.
- Collaborative, proactive, and committed to continuous professional development.
Why Southwark?
Southwark Council is the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues such as The Shard, The Tate Modern and Borough Market along with conservation areas, historic buildings, social enterprises and a young, diverse, and growing population.
At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals, and attend our universities. Our refreshed borough plan and focus on Southwark 2030 and Southwark Stands Together, underpins all that we do.
We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
About the Team:
You’ll join a passionate, experienced team dedicated to supporting families and young people with SEND. We work closely with colleagues across education, health, and social care, promoting partnership working and ensuring the voices of children, young people, and families are heard and valued. Our team culture is supportive and collaborative, offering ongoing opportunities for professional growth, accredited training, and involvement in innovative projects.
This is a fantastic opportunity to make a real difference in the lives of Southwark families - while developing your own expertise in a highly rewarding role.
Employee benefits:
You’ll join a motivated, driven, and supportive team that values each of its members and strives for excellence. You’ll also be part of a successful, high-achieving development team making a real difference to the lives of residents across the borough. In return for all your hard work, skills and experience, you will receive:
- A competitive base salary (pro rata for part time staff)
- Strong supportive senior management team
- Regular one to one supervision
- Professional development & training opportunities
- Clear career development pathways
- Agile and flexible working arrangements
- Local Government Pension Scheme (LGPS)
- Season ticket and cycle loans
- Annual Leave starting at 29 days per year, increasing to 37 (with length of service) (pro rata for part time staff)
- Wellbeing programme
- HSF Health plan and eye care scheme
- EAP employee assistance programme, confidential counselling and support
- Social clubs and staff groups
Additional details
Full Time, 36 hours per week. This role offers a flexible hybrid working arrangement, with time split between working from home and our Tooley Street offices a minimum of three days per week. This role is based at Tooley Street primarily and in the community in schools.
Salary range £42,912 - £49,155 per annum.
Please note this role requires a satisfactory Disclosure and Barring Service (DBS) Enhanced with Children's barred list.
If you would like more information or for an informal discussion about the role, please contact Eleanor Howe at Eleanor.Howe@southwark.gov.uk.
Disability Confident (guaranteed interview) scheme:
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition.
Recruitment timetable
Closing date: 6th July 2026 at 23:59*
*We reserve the right to close this vacancy early if we receive sufficient applications for the role, in which case we will move the key dates for the process. Therefore, if you are interested, please submit your application as early as possible.
Interview date: 16th July 2026
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