Revenues & Benefits - Revenues & Benefits Officer G5 – Revenues

The Council Revenues and Benefits Service is responsible for Billing, Collection and Recovery of Council Tax, Business Rates, Housing Benefit Overpayment & Sundry Debt.

We are looking for an enthusiastic and positive individual to work as part of our Housing Benefit Overpayment & Sundry Debt team responsible for administration , processing and recovery of Housing Benefit Overpayment & Sundry Debts.

We welcome collaborative thinkers, excellent communicators, enthusiastic to work in conjunction across sections and can demonstrate a clear customer focus with established customer service skills balanced with effective service delivery.

Currently, we are seeking to appoint a full-time position of 37 hours per week Monday to Friday, with the position to be based at Howden House. We currently operate a hybrid working pattern with the expectation of a minimum 20% attendance in office.

The successful person will ideally need to demonstrate relevant experience working in income maximization, Housing Benefit Overpayment and Sundry Debt recovery via different available options to progress all unpaid debts through the Recovery cycle.

In addition you will need a range of skills and experience, and including:

Excellent I.T. skills. There is a requirement to be familiar with Revenues and Benefits processing systems and Microsoft Office 365 applications, particularly Excel and MS Word.

Experience and knowledge of a customer-focused approach to service delivery, balanced with the needs of the service users.

Experience dealing with internal and external customers via all available communication channels.

This varied and challenging role requires a keen commitment to teamwork, exceptional communication skills, customer care skills, the ability to liaise effectively and professionally with a wide range of internal and external stakeholders.

All successful candidates will be required to complete a Basic DBS check.

Please read the job description and person specification carefully before completing an application and submit prior to the closing date 01.05.2026.

For further information about the role, you may contact Iryna.Zapolska2@sheffield.gov.uk and Paula.Brown@sheffield.gov.uk

If you have the necessary skills, knowledge, and experience to join our team, we would like to hear from you as it’s a great time to join us and we welcome your application.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.