We are seeking to recruit an enthusiastic and motivated Policy and Support Officer to join our Revenues and Benefits Policy and Support Team. You will report to the Assistant Policy and Support Manager and work within a small team with responsibility for the administration of the Housing Benefit Subsidy claim, the processing of claims for Housing Benefit (supported exempt accommodation) and administering applications for assistance from the Crisis and Resilience Fund Housing Payment and Council Tax Hardship Schemes.

In your role you will be your key responsibilities will include:

Assist with annual external Housing Benefit audit through the completion of focused quality checks on Housing Benefit decisions.
Providing assistance to the Housing Benefit Subsidy Officer.
The processing of supported/exempt Housing Benefit claims.
The day-to-day administration of the Crisis and Resilience Fund Housing Payments and Council Tax Hardship Schemes within allocated budgets.
Advising customers and stakeholders on the nature of these schemes and to respond to queries regarding potential entitlement and any awards made.
Assisting in the completion of statutory returns.

This is a great opportunity for someone who wants to work as part of a team providing support to some of the Council’s most vulnerable residents, so if you have the necessary skills, knowledge and motivation to join us we would love to hear from you.

The successful candidate will need to be highly motivated, with the ability to work unsupervised. There may be occasions when you are required to work outside of regular working hours. We operate a hybrid working model and our office is based at Howden House.

All successful candidates will be required to complete a Basic DBS check.

At present, we are adopting hybrid working with a combination of time working from home and some in the office (Howden House) Appropriate IT equipment and training will be provided to the successful applicant.

For an informal discussion, please contact Adam License on 0114 273 4327, or by email at adam.license@sheffield.gov.uk

Location: Howden House, 1 Union Street, Sheffield, S1 2SH

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we’ll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.