This is an exciting opportunity to join Housing & Neighbourhood Services in one of our busy neighbourhood offices.

As a Neighbourhood Support Officer, you will play a key role in delivering efficient and effective customer service, alongside high-quality administrative and financial support to both internal and external customers within the Neighbourhood Team.

We are looking for someone who is flexible, proactive and able to work both independently and as part of a fast-paced team.

The successful candidate will ideally have experience of working in a customer-focused environment and will be able to remain calm and professional under pressure.

You will need to communicate clearly and confidently, both verbally and in writing, and demonstrate strong listening skills when dealing with customers face to face at reception points and over the telephone.

You should also have good keyboard and IT skills and be comfortable working with a range of systems and processes.

There are 2 permanent positions available and both will initially based in Housing Area North.

For informal enquiries please contact Carol Whittaker @ Carol.Whittaker@sheffield.gov.uk or 0114 2039342

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we’ll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.