Home Ownership & Leasehold Service

We are looking for a Service Manager to lead a key portfolio with Housing Services, covering Leashold, Right to Buy, Recharges & Recovery, and Purchasing and Payments (P2P)

This is a key leadership role responsible for delivering high-quality,customer focussed services, strenthening financial performance, and driving continous improvement across a complex service area.

You will lead teams responsible for:

Leasehold Management
Right to Buy delivery and compliance with legislation
Rechargeable repairs and debt recovery
Purchacing and payments processess (P2P)
Supporting community heating customers to manage payments and maintain affordable, sustainable arrangements

You will ensure services opperate effectivly and efficiently, strengthening perfromance, income collection and customer experience, while working closely with partners across the Councils housing, financial and operational services.

This is a great opportunity to shape and improve service that directly impact customers and the finanical sustainability of the Councils housing service.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we’ll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.