Are you passionate about supporting people to learn, grow and adapt in customer-facing roles?

Sheffield City Council is looking for a Customer Workforce Officer to join our Customer Experience Capability (cec) team. This role plays a key part in supporting the learning, skills and confidence of colleagues working in customer-facing services, helping them adopt new tools, processes and ways of working.

This is a delivery focused role, centred on making learning work in practice and supporting teams through change.

What you'll do

Support the delivery of customer-focused learning and development activity across the Core Customer Hub and linked teams
Help maintain skills, competency and behaviour information to support workforce development
Work with colleagues to deliver blended learning approaches, including digital, practical and peer-led learning
Support colleagues to adopt new systems, tools and ways of working with confidence.
Use feedback and basic insight to help improve learning and development activity over time.

What we are looking for

Experience supporting learning, training or development activity in a large or complex organisation
Confidence using digital tools and systems to support learning and skills development
Strong communication skills and a practical, people-focused approach
Ability to work collaboratively with a range of colleagues and stakeholders
An organised mindset with a focus on continuous improvement

Why join us?

Be part of a new and growing team shaping how customer-facing servcices are supported
Play a hands-on role in improving staff confidence and customer experience
Work in a supportive environment that values openness, collaboration and learning.
Access flexible working arrangements and development opportunities

Apply now to help us support customer-facing colleagues to deliver great experiences for Sheffield's residents.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our New job evaluation process to be introduced at Sheffield City Council | Sheffield City Council