Housing Team Leader (Performance & Quality Assurance)

Help shape how Sheffield responds to one of the biggest changes to housing legislation in a generation.

The introduction of the Renters' Rights Act represents one of the most significant changes to housing legislation in recent years. It will change the way local authorities prevent homelessness, support residents, and deliver housing services.

At Sheffield City Council, we're preparing now to ensure our Homelessness and Supported Housing service is ready.

We're looking for an experienced and motivated Housing Team Leader to join our Performance and Quality Assurance Team on a fixed-term basis to help lead this important work. This role has been created through Government New Burdens funding to support implementation of the Renters' Rights Act and will play a key role in ensuring our workforce has the knowledge, confidence and support needed to deliver high-quality, consistent services for Sheffield residents.

About the role

This is an exciting opportunity to lead work that will have a lasting impact across Homelessness and Supported Housing.

Working closely with managers, frontline teams, and Private Housing Standards, you'll help develop and embed the learning, guidance and quality standards needed to support the implementation of the Renters' Rights Act and wider service improvements. You'll ensure that colleagues have the skills, confidence and support to apply new legislation consistently, deliver excellent customer outcomes, and continuously improve the services we provide. You will:

Lead a specialist team supporting learning, quality assurance and continuous improvement.
Develop and deliver training and guidance relating to housing legislation and operational practice.
Embed consistent standards and quality assurance across Homelessness and Supported Housing.
Coach and support managers and colleagues to develop capability and confidence.
Lead the analysis of data to identify trends and support the workforce to identify breaches of legislation that may lead to enforcement.
Use quality assurance findings, customer insight and performance information to identify opportunities for learning and service improvement.
Work collaboratively across Housing Advice, Rehousing and Supported Housing to ensure new ways of working are embedded successfully.
Support the development of a culture of continuous learning, consistency and high-quality customer service.

About you

We're looking for someone who is passionate about developing people, improving services and making a real difference for residents.

You'll bring:

Experience of leading or supervising teams within housing, homelessness or a similar public service environment.
A strong understanding of housing and homelessness legislation and the challenges facing frontline services.
Experience of coaching, developing and supporting colleagues to achieve high standards.
The ability to interpret legislation and translate it into practical guidance, learning and consistent operational practice.
Experience of using quality assurance, performance information or customer insight to improve services.
Excellent communication and relationship-building skills, with the ability to influence and work collaboratively across teams.
A positive, proactive approach to change and continuous improvement.

Why join us?

This is far more than a temporary role.

Over the next two years you'll help shape how Sheffield City Council responds to one of the most significant legislative changes affecting housing services. You'll play a central role in supporting colleagues, embedding consistent practice and helping deliver better outcomes for people at risk of homelessness.

You'll be joining a supportive and ambitious team that believes quality assurance is about learning, developing people and continuously improving services. If you're someone who enjoys helping others succeed, building capability and making a genuine difference, we'd love to hear from you.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we’ll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.