As one of the largest employers in Sheffield, with over 7,000 employees, we aim to recruit and develop people who share our passion for Sheffield. If you work for us, you will be part of a team, which provides a huge range of services to our 574,000 residents, businesses large and small, as well as to our many visitors to the city.

This is an exciting opportunity to become a City Centre Ambassador, you will provide a warm welcome to visitors and residents in the City Centre. You will work alongside partners to provide an on-street presence, reporting and dealing with a variety of incidents. You will work together with relevant agencies to ensure the City Centre remains a vibrant, clean, safe and welcoming destination.

You will be customer focused, friendly and engaging and have excellent communication skills; you will enjoy working outdoors and have a positive can-do attitude. You will be able to deal with complaints and enquiries from members of the public, visitors and businesses and have a sound knowledge of the City Centre.

The role involves working shifts including weekends between the hours of 07.30 to 20.00; it is a physically demanding role involving prolonged spells of walking in all weathers.

Additional information is included to enable you to be aware of the scale of our ambition and the strategic ambitions you will help us realise

Shefield’s City Goals Sheffield City Goals
the Council Plan Sheffield City Council Plan 2024-28 | Council Plan

This role is part time 22.2 hours per week with some weekend working expected.

We're ambitious

Our Council vision is for Sheffield to flourish as a modern city that is socially and environmentally just, with great opportunities and wellbeing for everyone.

Our priorities are to empower people and businesses to thrive, build sustainability into all areas of life and keeping Sheffield’s diverse communities at the heart of all our plans.

Our Equality, Diversity and Inclusion Policy sets out our equality commitments to the people of Sheffield and our staff and how we will meet them.

We are a City Council, where we are investing for the future. This includes investment in the skills and capabilities of our workforce and attracting new talent to deliver for Sheffield and ensure our people reflect the city we serve.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we’ll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.