We are looking for an enthusiastic and motivated individual to join our Revenues and Benefits Systems Support Team. You will work within a small Systems Administration Team providing technical support to colleagues across the Revenues and Benefits service and the wider Council to ensure efficient use of Capita One, NEC Document Management and NEC Revenues and Benefits for Business rates.

This is a technical systems role and not a finance role. As such, in your role, you will be maintaining and supporting our Revenues and Benefits systems working with internal colleagues and third-party external system suppliers and your key responsibilities will include:

Providing system administration functionality such as, creation of new users, groups and first line support
Maintenance of system batch jobs, tasks and promptly addressing any issues
Managing Direct Debit and Housing Benefit payment runs and Council Tax recovery and collections jobs
Assisting with Year End Activity including the annual billing process and financial year rollover
Payment Reconciliation
Testing of new releases and functionality
Ensuring compliance for GDPR including archiving and data retention
Providing assistance in the completion of statutory returns
Working on projects to improve user and customer experience and continued development of our systems.

For this role you will need a range of skills and experience including: -

Knowledge and experience of Revenues and Benefits systems including MRI Revenues and Benefits, NEC DM and NEC Business Rates
Excellent organisational skills with a good attention to detail
A detailed understanding of a customer focussed approach to assist with system faults and queries from users
Excellent I.T. skills including proficiency in the use of Microsoft Office 365 applications
Effective team working and collaboration with colleagues
Effective communication skills and an ability to explain information to a wide variety of audiences
Demonstrating good analytical and problem-solving skills
Innovative thinking with the ability to generate new ideas and contribute to service improvements

This is a great opportunity for someone who wants to work as part of a team providing crucial systems support to the Revenues and Benefits service so if you have the necessary skills, knowledge and motivation to join us we would like to hear from you.

The successful candidate will need to be highly motivated, with the ability to work unsupervised and committed to early morning, evening and weekend work when required, particularly at key times of the year. There may be occasions when you are required to work outside of regular working hours. We operate a hybrid working model and our office is based at Howden House.

At present, we are adopting hybrid working with a combination of time working from home and some in the office (Howden House) Appropriate IT equipment and training will be provided to the successful applicant.

For an informal discussion, please contact Sarah Wood Sarah.Wood@sheffield.gov.uk

Location: Howden House, 1 Union Street, Sheffield, S1 2SH

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we’ll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.