Are you a positive thinking person with coordination, planning, organisation and great communications skills? Do you enjoy working in a team and want to give Sheffield City Council customers a best-in-class service?

At Sheffield City Council were currently seeking a customer service advisor to join our Repairs & Maintenance Service, specifically in our HME Team and help us to continue to deliver excellent results to our customers.

This will initially be on a temporary basis for 6 months.

We pride ourselves on providing a responsive, efficient and professional service and if you would like to be a part of that, we want to hear from you.

There is opportunity for this role to be hybrid or remote working.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.