Sheffield City Council is currently embarking on an exciting digital journey that’s focusing on delivering excellent digital and automated services to our customers.

The role

The postholder will work with user researchers to understand user needs, carry out prototyping, testing and continuous improvement activities across the Council's websites, intranet, microsites, internal systems and online services. The role plays a key part in shaping how residents, businesses and staff access information and interact with Council services through digital channels, ensuring services are user-centred, accessible, consistent and easy to use.

Working as part of a multidisciplinary Digital Services team, the postholder will collaborate with content designers, user researchers, developers and service teams to deliver high-quality digital experiences. The role will help translate user research into effective design solutions, improve user journeys and support the development of digital services that make it easier for people to access information, complete transactions and engage with Council services online.

Key responsibilities

Design user-centred digital experiences that meet user needs and make complex processes simple, intuitive and accessible.
Use user research, analytics and stakeholder feedback to continuously improve user journeys and interfaces.
Develop concepts, user flows, wireframes and prototypes into polished, implementation ready designs.
Design responsive interfaces using a mobile-first approach whilst ensuring services work effectively across desktop and other devices.
Understand public sector accessibility requirements and design services that work for everyone, including users of assistive technologies.
Apply established design systems, components, patterns and style guidelines consistently and appropriately.
Work collaboratively with developers throughout the design and implementation process to ensure design intentions are accurately delivered.
Lead on UX/UI improvement projects across websites, intranets, internal systems and digital services.
Contribute to the development and continuous improvement of design systems, component libraries, design standards and reusable patterns.

Skills and knowledge we are looking for

Experience in UX/UI design, creating and improving digital services at all stages of the end-to-end user journey.
Experience planning and delivering user-centred design activities based on evidence, user needs and business requirements.
Experience creating concepts, user flows, wireframes, prototypes and high-fidelity designs for digital services.
Ability to analyse user research, analytics and feedback to provide insights and design recommendations.
Can present design concepts and recommendations to a range of stakeholders in a way that they can easily be understood.
Experience using Figma to create and communicate design solutions.
Experience working with design systems and applying established patterns and components appropriately to create consistent user experiences.
Experience working closely with developers throughout delivery, providing design assets, supporting implementation and resolving design challenges.
Experience designing responsive interfaces using a mobile-first approach whilst considering desktop and other device experiences.
Experience designing for both public-facing and internal business systems.
Knowledge of Web Content Accessibility Guidelines (WCAG) and accessible design principles.

For further discussion about this opportunity, please e-mail Chris Stone to arrange an informal discussion christopher.stone@sheffield.gov.uk

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we’ll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.