Help improve services for Sheffield residents

Make a practical difference to the quality of services that support people experiencing homelessness or threatened with homelessness.

We are looking for an organised and detail-oriented Assistant Quality Assurance Officer to help our Quality Assurance and Performance team turn service information into practical improvements.

Working alongside Quality Assurance Officers and operational teams, you will turn checks, records and feedback into clear findings that help colleagues maintain standards and address issues promptly across homelessness and supported housing services.

About the role

Your day-to-day responsibilities will support quality, compliance and continuous improvement across the service:

Assist with routine quality checks across Homelessness and Supported Housing to help ensure services follow legislation, policies and procedures.
Support the identification and reporting of recurring issues, good practice, and opportunities for service improvement.
Check and correct information held on housing systems, supporting data cleansing, validation, and accurate records.
Help monitor letting outcomes and other service activity against policy requirements, sharing findings with senior colleagues.
Prepare basic reports and summaries to support audits, service reviews, and performance monitoring.
Follow up missing or delayed information and escalate concerns where appropriate.
Help coordinate training, briefings, induction activity, and updates for colleagues and partners.
Contribute to keeping guidance, procedures and learning materials current, clear and accessible.
Gather and share customer and staff feedback to help improve service delivery.
Work collaboratively with operational teams and partner organisations to support consistent practice and good customer service.

About you

You may have experience in quality assurance, administration, housing, performance, data, or a related service. You will be accurate, curious, and committed to helping services improve.

You have strong attention to detail and can identify errors, inconsistencies, or gaps in information.
You can organise your work, manage competing priorities, and meet deadlines.
You are comfortable working with data, records, and digital systems, including Microsoft 365 applications.
You communicate clearly and can adapt your approach for different colleagues, customers and partners.
You build positive working relationships and contribute constructively as part of a team.
You understand the importance of confidentiality, inclusion, accurate recording, and good customer service.
You are willing to develop your knowledge of housing and homelessness legislation, policy and operational practice.

Why join us?

This role offers the chance to improve services for some of Sheffield’s most vulnerable residents.

You will work with managers and operational teams across Homelessness and Supported Housing, gaining experience in quality assurance, compliance, performance and service improvement.

You will receive support to develop your skills and build a career in housing, quality assurance, or service improvement.

What we offer

Flexible and hybrid working arrangements where service needs allow.
A generous annual leave entitlement, with the option to purchase additional leave.
Membership of the Local Government Pension Scheme.
Access to a wide range of learning and development opportunities.
Wellbeing support and employee assistance services.
A supportive and collaborative culture where ideas and contributions are valued.
The opportunity to contribute to meaningful improvements for residents and communities across Sheffield.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we’ll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Read about the new job evaluation process to be introduced at Sheffield City Council.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.