We are seeking to appoint Casework Officers to join our Homelessness and Supported Housing Service at a time of significant transformation. We are reshaping how we deliver services, with a clear focus on early intervention, prevention, and improving outcomes for residents across Sheffield.

Vacancies

We are recruiting across the following teams:

Housing Advice Service

Telephones and Registrations
Housing Advice
Adults Prevention
Families Prevention
Private Rented Solutions

Homelessness and Rehousing

Adults Casework
Families Casework
Complex Cases

The Role

You will provide high-quality, strengths-based housing advice and casework, supporting residents who are homeless or at risk of homelessness.

Your focus will be on preventing homelessness wherever possible—offering early advice, identifying risks, and coordinating support before situations escalate into crisis. Where prevention is not possible, you will work with customers to secure sustainable housing solutions, reducing the need for temporary or emergency accommodation.

Depending on the team, you will carry out some or all of the below:

Work with customers with a wide range of housing needs, from one-off advice to managing a caseload
Carry out homelessness assessments and make decisions in line with legislation
Provide practical advice and tailored housing solutions
Identify barriers early, including affordability, tenancy history, and support needs
Support access to suitable accommodation and wider support services
Work proactively to prevent crisis and promote long-term housing stability
Engage with people experiencing long-term or more complex patterns of rough sleeping, using a trauma-informed and strengths-based approach

Work with landlords to increase private rented housing options and match customers to suitable properties, ensuring a smooth move into settled accommodation

Maintain accurate records and meet statutory timescales

Our Approach

We are building a service that is:

Prevention-led
Focused on avoiding crisis and reducing emergency and temporary accommodation
Trauma-informed
Strengths-based
Collaborative and partnership-driven

What We’re Looking For

We are looking for people who are empathetic, resilient and motivated to make a difference.

You will bring:

Experience of working with people in sensitive or challenging situations
The ability to manage a caseload and make sound decisions
Strong communication skills and the ability to adapt your approach
Confidence working at pace and managing competing demands
A commitment to inclusive, customer-focused services

You will also:

Be confident supporting people in crisis while maintaining a calm, empathetic approach
Be committed to strengths-based practice, helping people take positive steps forward
Work effectively with colleagues and partners to achieve the best outcomes

We recognise that there is no single “ideal” background for this role. What matters is your ability to work with people, build trust and deliver positive outcomes.

We’re committed to building a team that reflects the diversity of Sheffield, and we welcome applications from people with a wide range of backgrounds, experiences and perspectives.

Why Join Us?

Be part of a service focused on early help and prevention
Help reduce homelessness and improve long-term outcomes
Work in a supportive team with opportunities to develop
Make a meaningful difference to people’s lives every day

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we’ll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.