We are seeking a motivated and professional individual to join our team as an Enforcement Agent. The ideal candidate will be customer focused, resilient, and dedicated to upholding high standards in enforcement and collection activities.

The post is full-time (37 hours) per week within the Enforcement Team. You will be based in the city centre (Howden House) and work on a hybrid model, with office attendance required for training, meetings, and operational needs.

For this role, you will need to demonstrate experience and skills in enforcement and debt recovery, including:

Proven experience in enforcement, debt collection, or a similar field
Strong negotiation and conflict resolution skills
The ability to communicate effectively with individuals from all backgrounds, including vulnerable clients, whilst enforcing payment and compliance.
Excellent I.T. skills to use the Council’s enforcement and finance systems for case management and reporting.
Proficient in using Microsoft 365 packages.
A team player who is adaptable, reliable, and able to support colleagues with operational priorities.

This varied and challenging role requires a keen commitment to teamwork, exceptional communication and customer care skills and the ability to liaise effectively with a wide range of internal and external stakeholders.

Please carefully read the job description and person specification for this post before completing your application.

If you would like to find out more about the post:

Please make enquiries about the role to Sam Bexon on 0114 2056247 or email Samantha.Bexon@Sheffield.gov.uk

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Interviews are to be held face to face at Howden House.

Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.