Sheffield Town Hall Refurbishment

Project Background

Sheffield Town Hall, one of the city’s five Grade I listed buildings, is undergoing a major refurbishment programme to secure its long‑term future as a civic, cultural and democratic landmark. The project will create a more sustainable, accessible and welcoming ‘Town Hall for All’, providing high-quality civic, community, office and event spaces while protecting the building’s historic character

We are seeking a Facilities Manager to join our growing Facilities Management team and help shape how the refurbished Town Hall will operate in the future. The project is modernising the FM service, moving towards a smarter, more planned and customer-focused approach to operations, events and building management. This role will play a key part in developing operational models, customer experience standards and commercial opportunities that support a vibrant and sustainable civic building.

About the Role

You will be part of the Town Hall team, supporting the development of the operational and soft FM approach for the refurbished Town Hall, working closely with the client team, project stakeholders and the Facilities Management service. You will help shape how the building functions day-to-day, supporting the development of operational policies, events planning, catering approaches and income generation.

This is an opportunity to play a key role in the future operation of one of Sheffield’s most significant civic buildings while contributing to a modern, customer-focused Facilities Management service. The initial 18‑month fixed‑term contract aligns with RIBA Stage 2 (Concept Design) of the project, and you will be based in the Town Hall Project Office.

Key Responsibilities

Support the development of operational and soft FM strategies for the refurbished Town Hall.
Lead on the development of room booking policies and operational procedures.
Support the development of operational cost models, service budgets and help shape revenue generation opportunities for the building.
Develop approaches for catering, hospitality and events management, including room and event operation briefs to support design and operational planning.
Work with consultants, contractors and stakeholders to integrate operational requirements into the building design to support the development of customer experience standards and future ways of working.
Coordinate meetings, project information and operational planning documentation, while building positive working relationships with colleagues, partners, operators and contractors.

About You

You will be an organised and customer-focused professional, with experience supporting operational delivery within complex buildings, venues or public-facing environments. You will be confident working with a wide range of stakeholders and balancing operational, commercial and customer requirements.

You will have:

Experience within facilities management, operations, events, hospitality or venue management.
Experience developing or managing operational procedures, bookings or customer service processes.
An understanding of operational planning, service delivery and income generation within public or commercial spaces.
Strong organisational skills and the ability to manage competing priorities and project information.
Good communication and stakeholder engagement skills, with the ability to build positive working relationships.
Experience coordinating meetings, operational documentation, reports or action plans with confidence using digital systems and Microsoft Office applications.
The ability to identify issues, support problem solving and contribute to effective project delivery.

You will be keen to contribute to the future operation of Sheffield Town Hall and help shape a modern, welcoming and financially sustainable civic building for the future.

A relevant qualification in facilities management, operations, hospitality, events management, property or a related discipline is desirable, or equivalent professional experience.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we’ll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.