Are you an experienced housing professional who is highly motivated, enthusiastic, with a passion for delivering high quality housing management services?

An exciting opportunity has arisen to join Sheffield City Council’s Housing and Neighbourhood Services as a Ward Team Leader (South East Neighbourhood Team), playing a pivotal role in shaping how housing management services are delivered at a local level.

About the role

As a Ward Team Leader, you will manage, lead and be accountable for a team of Neighbourhood Officers delivering housing management services across a defined Electoral Ward. You will champion a whole household approach, ensuring services are tailored, coordinated and focused on sustaining tenancies and supporting resilient, inclusive communities.

You will be responsible for performance, people management, partnership working and continuous service improvement, working closely with colleagues, elected members and partner agencies to deliver positive outcomes for residents.

Key responsibilities include

Leading, supporting and motivating a team of Neighbourhood Officers to deliver high‑quality housing management services
Managing performance, attendance and development within the team in line with Council policies
Taking a coordinated, joined‑up approach to neighbourhood management and community engagement
Acting as a key point of contact for ward partners, including Elected Members and community groups
Contributing to service development, change management and continuous improvement
Ensuring compliance with safeguarding, health and safety, equality and statutory requirements

About you

You will bring:

Proven experience of managing staff and delivering customer‑focused housing or neighbourhood services
Strong leadership and people‑management skills, with the ability to inspire and develop others
Experience of partnership working and resolving complex, sometimes sensitive issues
Excellent communication skills and the ability to engage with a wide range of stakeholders
A proactive, solutions‑focused approach with sound judgement and accountability

You will also share Sheffield City Council’s values, with people at the heart of what you do, a commitment to openness and honesty, and a belief that together we get things done.

Why join us?

This is a challenging but rewarding opportunity to make a real difference to neighbourhoods and communities in Sheffield. You will be part of a supportive management team, with opportunities to influence service delivery and contribute to wider organisational change.

Informal enquiries

For an informal discussion about the role, please contact:
Tracey Noble, Service Manager Tel 0114 2735557
or
Amy Cockburn, Operations and Development Manager Tel 0114 2390581

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.