Help Shape the Future of Housing Repairs & Maintenance

Housing Services is on a significant improvement and transformation journey. Through the Future Sheffield programme and the development of a new Housing Repairs & Maintenance Operating Model, we are reshaping how services are delivered to improve outcomes for tenants, strengthen performance and create a more sustainable service for the future.

We are seeking an experienced, proactive and highly organised Business Manager to work alongside the Assistant Director for Housing Repairs & Maintenance during this exciting period of change. Sitting at the heart of one of the Council's largest frontline services, you will play a critical role in supporting leadership, driving continuous improvement and helping to deliver transformational change across the service.

This is a diverse and influential role, providing both strategic and operational support across business planning, performance management, governance, service improvement and organisational change. Working closely with senior leaders and key stakeholders, you will help coordinate improvement activity, monitor delivery against priorities, and ensure robust systems, processes and decision-making arrangements are in place.

As the service continues its improvement journey, you will be instrumental in identifying opportunities to work more effectively, embedding new ways of working, and supporting the successful delivery of change. Your work will help ensure that Housing Repairs & Maintenance is well positioned to meet future challenges, deliver high-quality services and provide the best possible outcomes for tenants and communities across Sheffield.

This is a unique opportunity to influence the future direction of a high-profile service and make a lasting contribution to the Council's ambition of providing safe, healthy and well-maintained homes for its tenants.

What We Are Looking For

We're looking for an experienced and collaborative professional who thrives in a fast-paced environment and is passionate about helping services improve and perform at their best.

You will have experience of supporting senior leaders and managing complex business activities within a large organisation. You will be confident working across a range of priorities, from performance and governance to planning, transformation and service improvement, and comfortable building effective relationships with colleagues and stakeholders at all levels.

You will bring:

Experience of providing high-quality business management support to senior leaders.
Strong organisational, planning and problem-solving skills.
Experience of performance management, governance and continuous improvement.
The ability to analyse and interpret information, turning data and insight into meaningful action.
Excellent communication and relationship-building skills.
Experience of supporting and coordinating organisational change or transformation programmes.
The ability to work independently, manage competing priorities and deliver results in a complex and fast-moving environment.
A proactive, flexible and solution-focused approach.

Most importantly, you'll share our commitment to improving services for tenants and will be motivated by the opportunity to influence real and lasting change.

Why Join Us?

This is a unique opportunity to work at the centre of one of the Council's most important improvement programmes. You'll have the chance to work closely with senior leaders, contribute to the development of a new operating model, and play a key role in shaping the future of Housing Repairs & Maintenance. Your work will have a direct impact on service performance, customer experience and the delivery of improvements that matter to tenants.

In return, we offer:

The opportunity to make a real difference through meaningful and high-profile work.
Flexible and hybrid working arrangements.
Generous annual leave entitlement.
A supportive and collaborative working environment where innovation and improvement are encouraged.

If you are looking for a role where you can influence change, support senior leaders and help deliver lasting service improvements, we'd love to hear from you.

For an informal discussion about the role, please contact: zoe.wilson2@sheffield.gov.uk, Housing Repairs and Maintenance Service Manager

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we’ll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.