What you'll be doing:

• Delivering excellent customer service to residents and internal customers through a variety of communication channels.
• Responding to enquiries professionally and resolving issues efficiently.
• Managing customer requests and ensuring accurate records are maintained.
• Working closely with colleagues across the organisation to provide seamless customer support.
• Prioritising and organising workloads to meet service standards and deadlines.
• Handling challenging situations calmly and effectively in a busy environment.
• Communicating clearly and professionally, both verbally and in writing.
• Identifying opportunities to improve customer experiences and service delivery.
• Supporting the team in achieving performance targets and service objectives.
• Contributing positively to a collaborative and supportive team environment.
• Providing advice and assistance to residents and customers through telephone, email and face-to-face interactions.

What we're looking for:

• Experience working in a customer service environment.
• Excellent communication skills, both verbal and written.
• Strong organisational skills and attention to detail.
• The ability to work well under pressure and manage competing priorities.
• A positive, flexible and proactive approach to work.
• A team player who enjoys working collaboratively to achieve shared goals.

Benefits

• 29 Days annual leave, plus bank holidays
• Excellent Pension Scheme
• Free Parking
• Training and development opportunities
• Payment of one professional membership per annum
• Cycle to work + further related discounts
• Season ticket loan
• Health insurance plan after 1 years’ service/ Dental after 3 years' service
• Employee Assistance Programme (EAP)
• Flexi-leave

From March 2027, Runnymede Borough Council will become part of the new West Surrey Unitary Council as part of the Local Government Reorganisation across Surrey. West Surrey will bring together the full range of local government services under one organisation, creating simpler, more efficient and more responsive services for our communities.

As one of the largest unitary authorities in the country, West Surrey will serve a diverse population across a region with a strong economy, vibrant communities, and significant opportunities for growth and innovation. The scale and variety of our work will provide a wide range of career pathways, professional development opportunities, and the chance to contribute to shaping an ambitious, modern, resident‑focused council. It is an exciting time to join us as we build West Surrey together.

Use of AI in your application

We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications.

All submitted information whether supported by AI or not must accurately reflect the applicant’s own skills, experience, and qualifications. Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.