• Oversee and aid the day‑to‑day supervision of operational street scene teams, ensuring high service standards.
• Act as a key point of contact for the public, elected members and external organisations, managing enquiries, complaints and service requests.
• Monitor health and safety compliance across operations, updating risk assessments and assisting incident/accident investigations.
• Coordinate staffing, vehicles and equipment with agencies and internal teams to maintain full service delivery and continuity.
• Use and maintain BARTEC waste and street scene systems, ensuring accurate updates, configuration, and operational feedback integration.
• Assist recruitment, training, appraisals and staff management activities, including participation in rota duties, bank holiday cover and out‑of‑hours emergency response.
• Assist with wider street scene functions including fly‑tipping investigations, civil emergency response and general operational assistance across the service.

• 29 Days annual leave, plus bank holidays
• Excellent Pension Scheme
• Free Parking
• Training and development opportunities
• Payment of one professional membership per annum
• Cycle to work + further related discounts
• Season ticket loan
• Health insurance plan after 1 years’ service/ Dental after 3 years' service
• Employee Assistance Programme (EAP)

• Brings proven supervisory experience within the Street Scene industry, with knowledge of HGV operations and basic mechanical understanding.
• Communicates clearly and professionally with a wide range of audiences, both verbally and in writing, and provides excellent customer service.
• Confident using technology, including MS Office and waste management systems such as BARTEC (training provided if needed).
• Demonstrates strong organisational skills, able to plan, prioritise and meet tight deadlines while managing conflicting demands.
• Works effectively as part of a team, remaining calm under pressure and focused on achieving positive outcomes.
• Able to manage customer relationships, resolve enquiries and complaints, and maintain a high standard of service delivery.
• Holds GCSEs or equivalent (including Maths and English) and is open to new ways of working to support continuous improvement.
• Holds route‑planning experience alongside an full Cat C licence and up to date CPC, supporting efficient operational delivery.
• Use strong analytical thinking and problem-solving abilities to respond effectively to operational challenges.
• Apply knowledge of driving and working hours regulations to support safe and compliant operations.
• Manage competing priorities while building strong relationships with colleagues, customers, and stakeholders.

From March 2027, Runnymede Borough Council will become part of the new West Surrey Unitary Council as part of the Local Government Reorganisation across Surrey. West Surrey will bring together the full range of local government services under one organisation, creating simpler, more efficient and more responsive services for our communities.

As one of the largest unitary authorities in the country, West Surrey will serve a diverse population across a region with a strong economy, vibrant communities, and significant opportunities for growth and innovation. The scale and variety of our work will provide a wide range of career pathways, professional development opportunities, and the chance to contribute to shaping an ambitious, modern, resident‑focused council. It is an exciting time to join us as we build West Surrey together.

Use of AI in your application

We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications.

All submitted information whether supported by AI or not must accurately reflect the applicant’s own skills, experience, and qualifications. Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.