This an exciting opportunity to join Runnymede Borough Council as we continue our positive work as a Control Centre Operator. As the Control Centre Operator, you will:

• Be responsible for monitoring public space CCTV cameras and responding to calls from the Police, including Radio/ICAD/ANPR alerts and "Shop-Safe" and "Pub Watch" alongside radio alerts for other clients.
• Monitor and answer to emergency careline calls from elderly or vulnerable service users.
• Act as a first point of contact for a number of local authorities out of hours and act in response to emergency situations varying in type and severity, ranging from hosuing maintenance matters and lost dogs, through to life and death and time critical emergency responses.
• Monitor and reply to building alarm activations, including fire, intruder and panic alarms, and act as a point of liaison for emergency responders inclduing Police, Surrey County Council and Applied Resilience.
• Archive evidence and produce recordings of incidents and making formal statements of evidence for Police through the Police evidence collation systems, as well as gathering and submitting formal statements for internal and external data sharing, including with insurance companies, following all Council data sharing and retention policies and processes.

Benefits

Working Hours

We are looking for a highly organised and detail oriented individual to join our team who can provide excellent service. We are looking for exceptional candidates with a range of skills including:

Essential Requirements

• Awareness of GDPR (Data Protection) & Human Rights Act
• Local Knowledge
• Competent in the use of different software packages (e.g. Outlook/Excel/Access/Bespoke software packages)
• Multi-tasking capability
• Experience working with the public in either a customer services role or Control/contact centre environment
• Situational awareness - 'Streetwise’ - able to detect/recognise the abnormal
• Conscientious with complete reliability and integrity
• Caring personality
• Team player
• Calm under pressure, including life and death situations
• Adaptable
• Good interpersonal/communication skills – verbal and written
• Ability to think quickly and make confident decisions
• Ability to prioritise tasks
• Pass enhance vetting (NPPV2)
• Undertake mandatory training as required
• Excellent hearing and eyesight and not colour blind

• Current S.I.A. License (CCTV)
•  Flexibility to work alternative shift patterns/additional shift as required, to support operational service delivery

Runnymede is an ambitious, passionate, and progressive council with a forward- thinking attitude and award-winning departments. As a Borough Council, we are committed to our core values which we demonstrate through our ongoing policies and projects.  We continually strive to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision.