• Maintaining clean, safe, and welcoming communal areas, including grounds, pathways, bin stores, and surrounding estate environments.
• Delivering excellent customer service by engaging positively with residents and responding to estate-related enquiries and concerns.
• Reporting and monitoring repairs, defects, and maintenance issues, ensuring appropriate action is taken to resolve them.
• Inspecting and managing waste and recycling areas to ensure they are used correctly, kept tidy, and maintained to a high standard.
  
• Reporting incidents of anti-social behaviour, vandalism, graffiti, and fly-tipping.
• Liaising with contractors, housing teams, and external agencies to maintain and improve estate standards.
• Maintaining accurate records of inspections, incidents, and actions taken.
  
• Responding appropriately to urgent estate issues in accordance with council procedures.

Benefits

• Flexible working and Flexi-leave
• 29 Days annual leave, plus bank holidays
• Excellent Pension Scheme
• Free Parking
• Training and development opportunities
• Payment of one professional membership per annum
• Cycle to work + further related discounts
• Season ticket loan
• Health insurance plan after 1 years’ service/ Dental after 3 years' service
• Employee Assistance Programme (EAP)
• Mileage allowance
• Standby allowance 

We are looking for an Estate Warden to join our team who can help provide a safe, clean, and welcoming environment across our council-owned blocks and housing estates throughout the Borough.

The successful candidate will be responsible for ensuring communal areas are maintained to a high standard, delivering excellent customer service to residents, and supporting the overall appearance and upkeep of our estates. You will play an important role in helping residents take pride in where they live by delivering a first-class estate cleaning and inspection service.

We are looking for exceptional candidates who have:

• A full UK Driving Licence (Essential)
• Previous cleaning or estate services experience
• An understanding of Health and Safety legislation and safe working practices, including COSHH
• Knowledge of data protection, confidentiality, and safeguarding vulnerable adults
• Experience of working with the public and supporting vulnerable residents
• Good organisational and time management skills
• Experience of manual work and manual handling activities
• Strong communication and interpersonal skills
• Excellent attention to detail
• The ability to work independently using your own initiative
• The ability to work effectively as part of a team
• A positive, flexible, and customer-focused approach to work

This is an excellent opportunity to make a real difference to our residents and communities while working as part of a dedicated and supportive team.

From March 2027, Runnymede Borough Council will become part of the new West Surrey Unitary Council as part of the Local Government Reorganisation across Surrey. West Surrey will bring together the full range of local government services under one organisation, creating simpler, more efficient and more responsive services for our communities.

As one of the largest unitary authorities in the country, West Surrey will serve a diverse population across a region with a strong economy, vibrant communities, and significant opportunities for growth and innovation. The scale and variety of our work will provide a wide range of career pathways, professional development opportunities, and the chance to contribute to shaping an ambitious, modern, resident‑focused council. It is an exciting time to join us as we build West Surrey together.

Use of AI in your application

We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications.

All submitted information whether supported by AI or not must accurately reflect the applicant’s own skills, experience, and qualifications. Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.