We are looking for a highly organised and customer-focused individual to join our team who can provide efficient scheduling, coordination and operational support for our Community Transport and Meals at Home services.

We are looking for exceptional candidates with a range of skills including:

• Ability to remain calm and professional in a busy and changing environment, where priorities change frequently.
• Experience of coordinating schedules, appointments, routes or service bookings in a customer-facing environment.
• Experience of handling telephone enquiries and delivering excellent customer service.
• Experience of maintaining accurate records using computer systems.
• Ability to plan and organise work effectively whilst managing competing priorities.
• Experience of working as part of a team including strong communication skills with customers, colleagues and partner organisations.
• Ability to make practical decisions and resolve operational issues effectively.
• High levels of accuracy and attention to detail when processing bookings and schedules.
• Understanding of confidentiality, data protection and safeguarding principles.
• Full UK driving license including D1 entitlement.
• Good standard of literacy and numeracy as well as good working knowledge of Microsoft 365 and other IT systems.
• An MiDAS qualification, or willingness to obtain, and First Aid qualification would be desirable.

From March 2027, Runnymede Borough Council will become part of the new West Surrey Unitary Council as part of the Local Government Reorganisation across Surrey. West Surrey will bring together the full range of local government services under one organisation, creating simpler, more efficient and more responsive services for our communities.

As one of the largest unitary authorities in the country, West Surrey will serve a diverse population across a region with a strong economy, vibrant communities, and significant opportunities for growth and innovation. The scale and variety of our work will provide a wide range of career pathways, professional development opportunities, and the chance to contribute to shaping an ambitious, modern, resident‑focused council. It is an exciting time to join us as we build West Surrey together.

Use of AI in your application

We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications.

All submitted information whether supported by AI or not must accurately reflect the applicant’s own skills, experience, and qualifications. Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.