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05 Jul 2026

Civic Centre

Customer Collection & Digital Services

£25,040 - £27,178 per annum

Permanent

Home
Vacancies
Digital Delivery and Business Support Assistant

About The Role

This an exciting opportunity to join Runnymede Borough Council as a Digital Delivery and Business Support Assistant, playing a key role in supporting the smooth delivery of digital services across the Council. This role provides essential administrative, operational, and digital mailroom support, helping ensure services run efficiently and securely.

As the Digital Delivery and Business Support Assistant, you will:

Managing incoming and outgoing post and assisting with digital mailroom processes
Scanning, indexing and securely handling documents in line with council procedures
Maintaining accurate records, including postal accounting and tracking information
Aiding in day-to-day administration to the Digital Services team
Assisting the operation and basic maintenance of digital mailroom equipment
Working with teams across the Council to aid service delivery and resolve queries
Assisting with meeting service targets and ensuring tasks are completed to agreed timelines
Contributing to improvements in processes to increase efficiency and service quality

Benefits

Flexible working and Flexi-leave
29 Days annual leave, plus bank holidays
Excellent Pension Scheme
Free Parking
Training and development opportunities
Payment of one professional membership per annum
Cycle to work + further related discounts
Season ticket loan
Health insurance plan after 1 years’ service/ Dental after 3 years' service
Employee Assistance Programme (EAP)

Salary

Please note that Runnymede Borough Council is currently undertaking a pay and grading review, which is expected to be implemented during the summer. The successful applicant will be appointed under the Council’s current grading and salary structure and, following implementation of the new framework, will be assimilated into the revised pay structure in line with all existing employees.

This grading in the new pay structure for this role will be RBC2, with a salary range of £27,528 - £30,089.

About You

We are looking for a reliable and organised individual to join our team who can provide high-quality administrative and business support across our Digital Services.

We are looking for exceptional candidates with a range of skills including:

Strong administrative and organisational skills, with the ability to manage a varied workload
Excellent attention to detail and ability to handle data accurately and securely
Confidence using digital systems and willingness to learn new tools and processes
Good communication skills and a positive, team-focused approach
A proactive and flexible attitude, with the ability to support different service areas when required.
An understanding of customer service principles and a commitment to supporting high-quality service delivery.
Ability to work effectively both independently and as part of a team.
A willingness to contribute to improving processes and supporting continuous service improvement.

Interview Date: Tuesday 14th July 2026

About Runnymede

Runnymede is an ambitious, passionate, and progressive council with a forward- thinking attitude and award-winning departments. As a Borough Council, we are committed to our core values which we demonstrate through our ongoing policies and projects. We continually strive to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision.

From March 2027, Runnymede Borough Council will become part of the new West Surrey Unitary Council as part of the Local Government Reorganisation across Surrey. West Surrey will bring together the full range of local government services under one organisation, creating simpler, more efficient and more responsive services for our communities.

As one of the largest unitary authorities in the country, West Surrey will serve a diverse population across a region with a strong economy, vibrant communities, and significant opportunities for growth and innovation. The scale and variety of our work will provide a wide range of career pathways, professional development opportunities, and the chance to contribute to shaping an ambitious, modern, resident‑focused council. It is an exciting time to join us as we build West Surrey together.

Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.

All applications are handled in compliance with our privacy policy

Use of AI in your application

We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications.

All submitted information whether supported by AI or not must accurately reflect the applicant’s own skills, experience, and qualifications. Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.

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