• Hybrid working 3 days in the office, 2 days working from home
• Flexible working and Flexi-leave
• 29 Days annual leave, plus bank holidays
• Excellent Pension Scheme
• Free Parking
• Training and development opportunities
• Payment of one professional membership per annum
• Cycle to work + further related discounts
• Season ticket loan
• Health insurance plan after 1 years’ service/ Dental after 3 years' service
• Employee Assistance Programme (EAP)
• Mileage allowance 

• Strong knowledge of Housing Allocations processes, including the Council’s Allocations Scheme, lawful allocation requirements, and relevant legislation under the Housing Act 1996 (Parts 6 and 7).
• Sound understanding of welfare benefits, including Housing Benefit, Universal Credit, disability‑related payments, and safeguarding principles for both adults and children.
• Proven experience managing personal caseloads, prioritising competing demands, and handling complex or challenging customer situations effectively.
• Demonstrated ability to work collaboratively with partner agencies and service providers to achieve positive outcomes for customers.
• Excellent communication skills, with the ability to engage clearly, sensitively, and professionally in both written and verbal contexts, while maintaining confidentiality and following information‑sharing protocols.
• Strong analytical and organisational skills, including the ability to assess complex and sensitive information objectively, manage risk (including lone working), and maintain accurate, concise case records.
• Confident user of Microsoft Office and case management systems, with experience producing high‑quality documentation, spreadsheets, and extracting data for analysis.
• Holds a full UK driving licence with access to a vehicle insured for business use, able to undertake lone home visits, and willing to work flexibly, including occasional work outside normal office hours, with a commitment to continuous professional development.

From March 2027, Runnymede Borough Council will become part of the new West Surrey Unitary Council as part of the Local Government Reorganisation across Surrey. West Surrey will bring together the full range of local government services under one organisation, creating simpler, more efficient and more responsive services for our communities.

As one of the largest unitary authorities in the country, West Surrey will serve a diverse population across a region with a strong economy, vibrant communities, and significant opportunities for growth and innovation. The scale and variety of our work will provide a wide range of career pathways, professional development opportunities, and the chance to contribute to shaping an ambitious, modern, resident‑focused council. It is an exciting time to join us as we build West Surrey together.

Use of AI in your application

We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications.

All submitted information whether supported by AI or not must accurately reflect the applicant’s own skills, experience, and qualifications. Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.