Advert end date
14 Jun 2026
Internal Advertising End Date
14 Jun 2026
All Locations
Civic Centre
All Service Areas
Housing Services
Advertising Salary
£38,875 - £43,163 per annum
Vacancy Type
Permanent

About The Role

This an exciting opportunity to join Runnymede Borough Council as we continue our positive work preventing homelessness and ending rough sleeping in the area. As the Housing Solutions Officer, you will:

  • Carry out initial assessments of individuals circumstances
  • Provide tailored advice to enable the applicant to resolve their housing difficulty
  • Confirm the duties the Council owe to the applicant in writing
  • Continually review and update the advice and support we are able to provide to the applicant
  • Provide a full housing solutions service, offering advice and assistance
  • Make enquiries to satisfy yourself of the facts of the application
  • Make lawful choices in accordance with the legislation
  • You will have a manageable level of cases
  • Quality check and provide case sign off
  • Deputise for the Housing Solutions Manager

Benefits

  • Hybrid working 3 days in the office, 2 days working from home
  • Flexible working and Flexi-leave
  • 29 Days annual leave, plus bank holidays
  • Excellent Pension Scheme
  • Free Parking
  • Training and development opportunities
  • Payment of one professional membership per annum
  • Cycle to work + further related discounts
  • Season ticket loan
  • Health insurance plan after 1 years’ service/ Dental after 3 years' service
  • Employee Assistance Programme (EAP)

Salary

Please note that Runnymede Borough Council is currently undertaking a pay and grading review, which is expected to be implemented during the summer. The successful applicant will be appointed under the Council’s current grading and salary structure and, following implementation of the new framework, will be assimilated into the revised pay structure in line with all existing employees.

This grading in the new pay structure for this role will be RBC6 £42,957 to £46,956.
 
Interviews Week Commencing 22nd June 2026

About You

You will be joining a supportive, friendly team and will reporting directly to the Housing Solutions Manager. We are looking for a capable and ambitious individual to join our team who can provide excellent customer service to support us to continue delivering first class housing solutions services. We are looking for exceptional candidates with a range of skills including:

  • Excellent working knowledge of the Housing Act 1996 (as amended)
  • Proven experience of carrying out detailed assessments
  • Coaching skills to support and develop staff
  • Good quality communication, both verbal and written
  • A team player
  • Encourages strategic thinking
  • Able to work well under pressure
  • Excellent Organisational Skills
  • Confident in working in a multi-disciplinary environment

About Runnymede

Runnymede is an ambitious, passionate, and progressive council with a forward- thinking attitude and award-winning departments. As a Borough Council, we are committed to our core values which we demonstrate through our ongoing policies and projects.  We continually strive to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision. 

From March 2027, Runnymede Borough Council will become part of the new West Surrey Unitary Council as part of the Local Government Reorganisation across Surrey. West Surrey will bring together the full range of local government services under one organisation, creating simpler, more efficient and more responsive services for our communities.

As one of the largest unitary authorities in the country, West Surrey will serve a diverse population across a region with a strong economy, vibrant communities, and significant opportunities for growth and innovation. The scale and variety of our work will provide a wide range of career pathways, professional development opportunities, and the chance to contribute to shaping an ambitious, modern, resident‑focused council. It is an exciting time to join us as we build West Surrey together.

Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.
All applications are handled in compliance with our privacy policy

Use of AI in your application

We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications.

All submitted information whether supported by AI or not must accurately reflect the applicant’s own skills, experience, and qualifications. Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.

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