• Ensure that all rent setting for the housing revenue account is in line with the Regulatory Rent Standard.
• Establish processes associated with charging and income which are efficient and fully auditable.
• Ensure performance reporting is readily available for senior management and those responsible for income collection
• Maximise all income streams and where necessary legal action is taken for recovery of sums not collected through working with tenants and providing flexible arrangements.
• Ensure leaseholder charges are calculated, applied and accounts managed
• Progress the reduction in manual transactions and payments and aid residents to manage their accounts through Housing online
• Manage the end of year accounts process

• Hybrid working 3 days in the office, 2 days working from home
• Flexible working and Flexi-leave
• 29 Days annual leave, plus bank holidays
• Excellent Pension Scheme
• Free Parking
• Training and development opportunities
• Payment of one professional membership per annum
• Cycle to work + further related discounts
• Season ticket loan
• Health insurance plan after 1 years’ service/ Dental after 3 years' service
• Employee Assistance Programme (EAP)

• Strong knowledge of the Social Housing Rent Standard, relevant legal duties, and good practice in income collection, rent account management, and debt recovery
• Experience using finance and housing management systems, with high IT literacy, particularly in Microsoft Excel, and involvement in year‑end accounting processes
• Excellent organisational, analytical, and time‑management skills, with the ability to manage workloads independently in a fast‑paced operational environment
• Proven commitment to data protection, accurate record keeping, and maintaining high standards of data quality and financial accuracy
• Clear and confident communicator, able to explain complex financial or housing information in an accessible way to customers and colleagues
• Customer‑focused team player with experience of working with vulnerable residents and a strong understanding of equality, diversity, and inclusion
• Strong literacy and numeracy skills, enabling accurate calculations, high‑quality documentation, and effective contribution to projects and service improvement initiatives

For an informal chat about this position please contact Maggie Ward, Corporate Head of Housing Planning on 01932 425830 or [email protected].

From March 2027, Runnymede Borough Council will become part of the new West Surrey Unitary Council as part of the Local Government Reorganisation across Surrey. West Surrey will bring together the full range of local government services under one organisation, creating simpler, more efficient and more responsive services for our communities.

As one of the largest unitary authorities in the country, West Surrey will serve a diverse population across a region with a strong economy, vibrant communities, and significant opportunities for growth and innovation. The scale and variety of our work will provide a wide range of career pathways, professional development opportunities, and the chance to contribute to shaping an ambitious, modern, resident‑focused council. It is an exciting time to join us as we build West Surrey together.

Use of AI in your application

We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications.

All submitted information whether supported by AI or not must accurately reflect the applicant’s own skills, experience, and qualifications. Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.