• Providing frontline support for Microsoft 365 and core digital platforms
• Supporting CRM, CMS and electronic document management processes
• Assisting with low‑code automation and simple workflow solutions
• Carrying out data quality checks and supporting information governance
• Creating clear user guides, documentation and training materials
• Supporting digital projects through task tracking, reporting and testing
• Helping colleagues resolve technical issues and build confidence using digital tools

• Hybrid working 3 days in the office, 2 days working from home
• Flexible working and Flexi-leave
• 29 Days annual leave, plus bank holidays
• Excellent Pension Scheme
• Free Parking
• Training and development opportunities
• Payment of one professional membership per annum
• Cycle to work + further related discounts
• Season ticket loan
• Health insurance plan after 1 year's service/ Dental after 3 years' service
• Employee Assistance Programme (EAP)

We are looking for someone who is practical, organised and keen to learn, with a genuine interest in digital services and delivering a great customer experience.

You’ll ideally have:

• Experience supporting Microsoft 365 applications
• An understanding of, or exposure to, Power Platform tools or automation
• The ability to explain technical issues clearly to non‑technical colleagues
• A collaborative approach, with good attention to detail
• Confidence working with digital systems, data and documentation

Experience of CRM systems, CMS platforms, information governance or local government would be welcome. However, training and support will be provided, and we are keen to hear from candidates who are motivated to develop their digital skills. If you’re looking to develop your digital career while contributing to work that matters, we’d love to hear from you.

From March 2027, Runnymede Borough Council will become part of the new West Surrey Unitary Council as part of the Local Government Reorganisation across Surrey. West Surrey will bring together the full range of local government services under one organisation, creating simpler, more efficient and more responsive services for our communities.

As one of the largest unitary authorities in the country, West Surrey will serve a diverse population across a region with a strong economy, vibrant communities, and significant opportunities for growth and innovation. The scale and variety of our work will provide a wide range of career pathways, professional development opportunities, and the chance to contribute to shaping an ambitious, modern, resident‑focused council. It is an exciting time to join us as we build West Surrey together.

Use of AI in your application

We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications.

All submitted information whether supported by AI or not must accurately reflect the applicant’s own skills, experience, and qualifications. Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.