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28 Apr 2026

Civic Centre

Housing Services

£38,875 - £43,163 per annum

Permanent

Home
Vacancies
Housing Solutions Officer

About The Role

This an exciting opportunity to join Runnymede Borough Council as we continue our positive work preventing homelessness and ending rough sleeping in the area. As the Housing Solutions Officer, you will:

Carry out initial assessments of individuals’ circumstances.
Provide tailored advice to enable the applicant to resolve their housing difficulty.
Confirm the duties the Council owe to the applicant in writing.
Continually review and update the advice and support we can provide to the applicant.
Provide a full housing solutions service, offering advice and assistance.
Make enquiries to satisfy yourself with the facts of the application.
Make lawful decisions in accordance with the legislation.
You will have a manageable level of cases.

We have an exceptional Housing Solutions team that has achieved many positive outcomes for applicants. This role will support us to continue to deliver a high-quality homelessness service.

You will have the opportunity to contribute to the implementation and performance of the Council’s Homelessness and Rough Sleeping Strategy and assist in the review of procedures and policies within the team.

Benefits

Hybrid working 3 days in the office, 2 days working from home
Flexible working and Flexi-leave
29 Days annual leave, plus bank holidays
Excellent Pension Scheme
Free Parking
Training and development opportunities
Payment of one professional membership per annum
Cycle to work + further related discounts
Season ticket loan
Health insurance plan after 1 years’ service/ Dental after 3 years' service
Mileage allowance

About You

You will be joining a supportive, friendly team and will report directly to the Housing Solutions Manager. We are looking for a capable and ambitious individual to join our team who can provide excellent customer service to support us to continue delivering first-class housing solutions services. We are looking for exceptional candidates with a range of skills including:

Knowledge of the Housing Act 1996 (as amended).
Experience in carrying out detailed assessments.
Good quality communication, both verbal and written, as well as a team player.
Considerable experience working in partnership with other agencies or providers
Experienced in providing exceptional customer service.
Considerable experience in dealing with people in difficult situations
Considerable experience in managing conflicting workloads
Willing to work outside normal working hours (on occasion)

Interview Date: Week Commencing 4th May 2026

About Runnymede

Runnymede is an ambitious, passionate, and progressive council with a forward- thinking attitude and award-winning departments. As a Borough Council, we are committed to our core values which we demonstrate through our ongoing policies and projects. We continually strive to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision.

From March 2027, Runnymede Borough Council will become part of the new West Surrey Unitary Council as part of the Local Government Reorganisation across Surrey. West Surrey will bring together the full range of local government services under one organisation, creating simpler, more efficient and more responsive services for our communities.

As one of the largest unitary authorities in the country, West Surrey will serve a diverse population across a region with a strong economy, vibrant communities, and significant opportunities for growth and innovation. The scale and variety of our work will provide a wide range of career pathways, professional development opportunities, and the chance to contribute to shaping an ambitious, modern, resident‑focused council. It is an exciting time to join us as we build West Surrey together.

Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.

All applications are handled in compliance with our privacy policy

Use of AI in your application

We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications.

All submitted information whether supported by AI or not must accurately reflect the applicant’s own skills, experience, and qualifications. Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.

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